I'm trying to cancel a hotel reservation I made via Agoda. The reservation was made on...

GetHuman-eelje's customer service issue with Agoda from March 2020

Help with my Agoda issue
The issue in GetHuman-eelje's own words
I'm trying to cancel a hotel reservation I made via Agoda. The reservation was made on December **, **** and was for a one night stay at the Barcelona Universal Hotel in Barcelona, Spain with checkin on Thursday, April **, **** and checkout on Friday, April **, ****. The reservation is under the name Elias Escamilla. The booking ID* is *********. I've tried a variety of ways to get this reservation canceled with little success.

GetHuman-eelje did not yet indicate what Agoda should do to make this right.

How GetHuman-eelje fixed the problem
I was forced to setup an account complete with password before I was able to open a screen where I entered my booking number. The screen that followed had the option to cancel the booking along with other options which did not apply to what a need to do. Once I canceled my booking, Agoda sent me a confirmation that my cancellation request had been confirmed. As a side note, once I setup an account with Agoda, I was asked to confirm my email address.
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Agoda

Customer service issue
Reported by GetHuman-eelje
Mar 16th, 2020 - a year ago
Fixed
GetHuman-eelje shared how to fix
Seen by 16 customers so far
Similar issue to 19847 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-eelje started working on this issue
Mar 16th, 2020 10:00pm
GetHuman-eelje confirmed the issue is fixed. Hooray!
Mar 19th, 2020 2:30pm

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