I am writing to you to request for the refund of my hotel charges as I have been feelin...

GetHuman4471634's Refund My Booking issue with Agoda from March 2020

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Before contacting them, items GetHuman4471634 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4471634's own words
I am writing to you to request for the refund of my hotel charges as I have been feeling unwell and doctor has certified that I am “Unfit for Travel” for * days (** March – ** March ****). *You may refer to attached Medical Certificate. **Due to this “Unfit for Travel”, I cannot take the flight on today, **th March ****. *Furthermore, I am not able to stay at the hotels I booked via Agoda.com. **Below is the reference of my hotel stays. *(*)*ID ********** – Novum Hotel Plaza Dusseldorf Zentrum @ Germany (** March – ** March ****)*(*)*ID ********** – Hotel Library Amsterdam @ Netherlands (** March – ** March ****) **Hope to hear from you soon. Thank you. **Best regards,*Theresa Chai (Chai Shwu Yen)*T: ***-****-**** (Singapore)

GetHuman4471634 did not yet indicate what Agoda should do to make this right.

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Agoda

Refund My Booking issue
Reported by GetHuman4471634
Mar 16th, 2020 - 7 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 19553 others
0 customers following this

Timeline

GetHuman4471634 started working on this issue
Mar 16th 6:33am

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