Re: Booking Confirmation * Booking ID ********** Book Reference * ********* Client Fran...

GetHuman4504023's Refund My Booking issue with Agoda from March 2020

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Before contacting them, items GetHuman4504023 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman4504023's own words
Re: Booking Confirmation * Booking ID ********** Book Reference * ********* Client Frank Hurley* Member ID **********On March ** **** I booked The Rosen Plaza Hotel through Agoda from March ** - **. The booking confirmation stated March ** - **. On March **, **** I called the Hotel to Cancel my reservation. I did not bother to correct the dates (** - **) because I was cancelling my reservation.*The Booking Confirmation only provided the Hotel telephone number as a contact number. It has been over a week and I have yet to receive confirmation of my booking. *The Cancellation policy on my booking confirmation is clear that I will not receive a refund.*However, I require a record of payment from the travel agency to provide to my Insurance carrier for payment reimbursement. *Could you please provide me with a copy of my billing.*This trip was cancelled because the of COVID** travel advisories.

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Agoda

Refund My Booking issue
Reported by GetHuman4504023
Mar 21st, 2020 - a year ago
Not resolved
Seen by 27 customers so far
Similar issue to 21617 others
0 customers following this

Timeline

GetHuman4504023 started working on this issue
Mar 21st, 2020 6:12pm
GetHuman4504023 indicated the issue is not fixed yet.
Mar 23rd, 2020 11:47pm
GetHuman4504023 indicated the issue is not fixed yet.
Mar 23rd, 2020 11:48pm
GetHuman4504023 indicated the issue is not fixed yet.
Mar 24th, 2020 9:27pm
GetHuman4504023 indicated the issue is not fixed yet.
Mar 26th, 2020 7:30pm