Greetings!**Due to the world health crisis happening now, my family's flight has been c...

GetHuman-jizl_'s customer service issue with Agoda from March 2020

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The issue in GetHuman-jizl_'s own words
Greetings!**Due to the world health crisis happening now, my family's flight has been cancelled by the airline company & our family decided not to push through our scheduled vacation in Hong Kong (from April ** to **, ****) & Macau (from April ** to **, ****) in order not to compromise every member of the family's health. Thus, we would like to request for a full refund regarding the below booking reference numbers:**Booking Reference Number: **********Hotel*Inn Name: Everest Inn Guest House*Duration * Date: April ** to **, **** (* nights) *Remarks: I made this booking under my agoda account.***Booking Reference Number: **********Hotel Name: Sheraton Grand Macao, Cotai Strip*Duration * Date: April ** to **, **** (* night) *Remarks: Booked by a friend, under my name as Lead Guest**I have attached both Booking Itinerary & the Airline Cancellation Email.***We hope that this health crisis will be addressed at soonest as possible. Our utmost apologies on this unforeseen circumstances that made us this decision & hoping for your favorable response on this matter.***Best Regards

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Agoda

Customer service issue
Reported by GetHuman-jizl_
Mar 9th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 17886 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-jizl_ started working on this issue
Mar 9th, 2020 2:11am