Hello,** I made a booking through Agoda but received my confirmation through Booking.co...

GetHuman-yanikaa's Refund My Booking issue with Agoda from March 2020

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The issue in GetHuman-yanikaa's own words
Hello,** I made a booking through Agoda but received my confirmation through Booking.com.**Confirmation * - *********************Pin - *******Hotel - The Southern Gate*Date - ******** - **********We arrived at the hotel around *pm, however the three staff did not know we were coming. They then informed us that the previous guest in our room had left the room the night before and had not arrived back so they could not offer us the room right then. Instead, he arranged a room without a bathroom for us till they came back, which we accepted. However by *.**pm they still had not arrived and our room was not available so we said we would like a refund and we would book another hotel, which the hotel accepted. **However they did say that they had not received the money yet from Agoda therefore they could not give us the refund - that we would have to contact you directly. We tried contacting booking.com from the room (because our confirmation was through them) but the after a minute on the call the line suddenly hung up. We ended up booking a different hotel for the night on booking.com.**We contacted booking.com again today and were told we would have to get in contact with you. Therefore we would like to request that the sum for this night be refunded.**Best,**Yanika

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Agoda

Refund My Booking issue
Reported by GetHuman-yanikaa
Mar 2nd, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 17455 others
0 customers following this

Timeline

GetHuman-yanikaa started working on this issue
Mar 2nd, 2020 3:20pm
GetHuman-yanikaa indicated the issue is not fixed yet.
Mar 30th, 2020 12:06pm
GetHuman-yanikaa indicated the issue is not fixed yet.
Mar 31st, 2020 1:05pm

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