Hi, earlier around *am I booked a hotel from may *-* . How ever you guys have this opti...

GetHuman4408516's Problem With a Payment issue with Agoda from February 2020

Help with my Agoda issue
The issue in GetHuman4408516's own words
Hi, earlier around *am I booked a hotel from may *-* . How ever you guys have this option to pay at **** which i did right away when the booking is done . I made payment thru metrobank direct since they have this option to use DRAGON pay company in connection to **** . Unfortunately, I received an email today about cancelling my booking since since I was not able to pay it with in the given time . But I have the confimation that the payment went through

GetHuman4408516 did not yet indicate what Agoda should do to make this right.

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Agoda

Problem With a Payment issue
Reported by GetHuman4408516
Feb 29th, 2020 - a year ago
Fixed
Seen by 5 customers so far
Similar issue to 17281 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman4408516 started working on this issue
Feb 29th, 2020 12:18am
GetHuman4408516 confirmed the issue is fixed. Hooray!
Mar 5th, 2020 9:20am

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