Hotel Island Pride*Booking ID: **********Andaman and Nicobar Islands, India*Check in wa...

GetHuman-gattani's customer service issue with Agoda from February 2020

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-gattani's own words
Hotel Island Pride*Booking ID: **********Andaman and Nicobar Islands, India*Check in was not allowed before cash payment though payment was already made online through credit card during booking via app.*Hotel owner charged me twice by taking cash payment also. I was forced to make payment again as hotel owner told me that he had not received any amount online and he had no tie up with agoda and booking was made through BOOKING.COM and payment mode is PAY AT HOTEL.*How is it possible that I booked with agoda but he was denying saying that they don't book with agoda?*Now, question is when will I get my money back. Kindly go through the matter and refund my amount which was deducted online.*If required I have also details of my staying there and payment made.

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Agoda

Customer service issue
Reported by GetHuman-gattani
Feb 23rd, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 16934 others
0 customers following this

Timeline

GetHuman-gattani started working on this issue
Feb 23rd 9:43am
GetHuman-gattani indicated the issue is not fixed yet.
Feb 27th 6:50am