Agoda Customer Service Issues

Following my booking with you, I did not receive an email or the address details. The link provided in the text message did not work, leading to inconvenience as I had to search for a contact number to retrieve the hotel information. During my stay at the Red Lion Hotel in San Angelo, we experienced a lack of towels and had to request them both nights. Despite asking on the first night, the towels were never delivered. Additionally, the breakfast service ran out of orange juice. In my view, the hotel was overpriced, and the staff did not seem very friendly. My booking number is R [redacted].

I made a hotel reservation at the Grand President Hotel Bangkok for a Deluxe Suite from March 25 to April 5, [redacted], and a Deluxe Room King from April 5 to April 6, [redacted]. I need to cancel due to the coronavirus situation. The Thai government's slow response in banning flights from China worries me, especially after reading a news article about Chinese travelers from Wuhan spreading before the quarantine. Thailand's acceptance of Chinese visitors poses a risk, and being at higher risk due to lung issues, I can't travel there. I have reached out to the hotel, but Agoda's customer service hasn't responded to my concerns. I hope to cancel my booking and receive a full refund.

After making a reservation with your company, I did not receive an email confirmation or the hotel address. The link provided in the text message did not work, making it inconvenient for me. During my stay at the Red Lion Hotel in San Angelo, we faced issues like not having towels and having to request them both nights. The breakfast ran out of orange juice, and I found the hotel overpriced. The staff was not very friendly, and the bed was uncomfortable. My booking number is R [redacted], and I feel I should receive a refund due to these problems.

Hello, I have a booking in Sydney this weekend with reference number [redacted]53. I contacted the bank because I accidentally paid in full instead of using Afterpay. The bank is currently trying to refund the money. If I'm unable to use Afterpay, that's fine, just decline the payment and I'll make sure to be more careful when booking in the future. I really don't want to risk missing out on my hotel reservation this weekend in Sydney, so please update me on the situation as soon as possible. I want to avoid any issues upon my arrival. Thank you for your prompt attention. Best regards, Erin G.

To Whom It May Concern, I am writing to inform you that I have a reservation with Agoda for the Hamilton Hotel Itaewon in Seoul, South Korea, with the following details: Booking ID : [redacted]41 Dates: March 14th to March 20th, [redacted] I regret to say that due to recent events related to the Coronavirus outbreak in Singapore and other affected countries, and considering the number of cases rising, my family and I have decided to cancel our upcoming trip to South Korea in March. We have 3 young children, ages 7, 5, and 3, and in light of the circumstances, we feel it is best to take extra precautions. I understand that my booking is non-refundable, but I kindly request a full refund under these extraordinary circumstances. We were looking forward to our first winter holiday, had plans to visit various attractions, and even prepared winter clothing. However, for the safety of our family, we have decided not to proceed with our travel plans at this time. I sincerely hope that Agoda and the team will consider our situation understandingly. I anticipate a positive response from your end soon. Thank you for your attention to this matter. Warm regards, Faisal

Subject: Re: Confirmation for Booking ID # [redacted]82 Check-in February 3, [redacted] Hello, I am reaching out regarding my recent booking with Booking ID # [redacted]82 for check-in on February 3, [redacted]. I kindly request a statement displaying the total cost of the rooms. This document is essential for me to share with the individual splitting the expenses, serving as evidence of their share. Despite anticipating this information in the confirmation email, it was not provided. My attempt to obtain it from the hotel clerk during check-in was unsuccessful as the booking was made through Agoda, resulting in the inability to generate the statement on-site. I require an official document that I can print for clarity. Your prompt assistance is greatly appreciated. Thank you.

I need to cancel my hotel booking for my upcoming trip to Taiwan from March 18-24. The government has suspended flights between the Philippines and Taiwan because of the Novel Coronavirus. Can I get a refund for this change? Thank you for your help. My booking reference number is [redacted]48.

I received a response from Agoda Customer Service regarding my cancellation and refund date inquiry. However, I am still seeking clarification on the refund process. I have also reached out to Royal Garden Hotel Hong Kong, and they have confirmed the cancellation of my booking without any fees. Could Agoda please send a formal email confirmation with the refund date for SGD422.40 to my credit card?

I have a reservation at Royal International Hotel near Pudong International Airport in Shanghai for one night, booked with Priceline.com. I have been a VIP member of Priceline for years, and they advised me to contact you directly. My original check-in and check-out dates were Feb. 21 and Feb. 22, but I need to change them to Feb. 20 and Feb. 21 due to a flight rescheduling to LAX, USA via Seoul, South Korea on Feb. 21 instead of Feb. 22. I am currently in a different city in China and will be traveling to Shanghai on Feb. 20 via high-speed train. Thank you for any assistance you can provide.

I have a reservation at the Royal International Hotel near Pudong International Airport in Shanghai through Priceline.com. I've been a loyal VIP member of Priceline for many years. Priceline has advised me to reach out to you directly for assistance. Originally, I had booked the stay for Feb. 21 to Feb. 22, but due to a flight rescheduling, I need to change my check-in to Feb. 20 and check-out to Feb. 21. I am currently in a different city in China and will be taking a high-speed train to Shanghai on Feb. 20. My Priceline confirmation number is [redacted]0. I appreciate any help you can provide.

I had made travel plans to New Zealand with three other companions for February. Unfortunately, due to concerns over the Wuhan Corona virus outbreak, authorities have advised against traveling to ensure our safety and prevent the spread of the virus. As a result, we have to cancel our trip. I kindly request a refund for the amount paid for our accommodations or, if refunds are not possible, to reschedule our booking for 2 rooms in each of the following hotels for a future date: - Ramada Auckland Federal St, Auckland - Booking ID [redacted]81 - Lake Rotorua Hotel, Rotorua - Booking ID [redacted]45 - Gilmer Apartment, Wellington - Booking ID [redacted]77 - Bella Vista Motel Lake Wanaka, Wanaka - Booking ID [redacted]89 - Ascotia Off Queen, Auckland - Booking ID [redacted]41

Subject: Serious Complaint Regarding Sixty Six Pattaya Dear Agoda Customer Service, I have been a loyal customer for many years, utilizing your booking services in various locations. Recently, I encountered a distressing situation at Sixty Six Pattaya that I believe warrants urgent attention. The accommodations I received were in a dismal state, displaying signs of being neglected and unclean. From broken amenities to unwashed bed linens with the previous guest's hair scattered about, the overall experience was appalling. My attempts to address these issues with the management at Sixty Six have been met with inadequate responses, leading me to seek your assistance in resolving this matter and securing a refund for the unacceptable conditions I endured. I have detailed my grievances in a message to Sixty Six, emphasizing the unsatisfactory state of the room and the lack of proper service provided. As a recovering patient from a recent head operation, the substandard conditions I encountered at Sixty Six only added to my distress. I urge you to take action on my behalf and ensure that such incidents do not go unresolved. Thank you for your attention to this urgent matter. Sincerely, Jonathan Bartlett

We were thrilled about our upcoming trip until the N-Corona Virus situation changed our plans. Our flights to Singapore via Cebu Pacific were affected with the cancellation of our Taiwan flights. Cebu Pacific Air has already refunded our tickets. We now need to cancel our booking and request a refund for our stay at Backpacker Cozy Corner Guesthouse in Singapore. Below are the details: Booking ID: [redacted]64 Client: H. Jarbadan Member ID: [redacted]06 Country: Philippines Address: [redacted] North Bridge Road, 2nd floor, Bungis, Singapore, Singapore, [redacted] Room Count: 1 Adults: 3 Arrival: February 20, [redacted] Departure: February 22, [redacted]

I booked and paid for the Ratana Apart Hotel in Kamala twice on February 6th. The first booking had the wrong date for the night of February 6th to February 7th. I immediately called the hotel to correct this mistake. I then made the second booking for the desired dates of February 24th to March 2nd, which my cousin paid for promptly via Visa. We received a booking confirmation for February 6th but not for February 24th to March 2nd. Since everything was paid for right away, we kindly request the missing booking confirmation. Best regards, Gerhard Csida.

Hello, good evening. My name is Carlos B. The issue is that on December 12, I made a reservation with Agoda.com for the KRISTAL hotel in Cancun, Mexico. On the website, it never showed that the amount was in dollars but in pesos. The payment was supposedly made in pesos, but the next day the charge appeared in dollars. Immediately, the reservation was canceled with the KRISTAL hotel, and it was accepted. Later, they sent an email asking if we wanted to make another reservation or get a refund to the credit card, and we chose the refund. However, to this date, nothing has been resolved. We have sent emails to Agoda, but there has been no response.

On December 12, [redacted], I made a reservation with Agoda at the Kristal Hotel in Cancun, Mexico. The price showed in pesos, but when paying, it switched to dollars. The next day we canceled the reservation with the hotel. They offered a refund to the card or to make another reservation. We requested a full refund, but to date, we haven't received any information on the refund status. They mentioned it was through Agoda.com, but we've been unable to reach them.

Norwegian Cruise Line recently changed the disembarkation port from Singapore to Athens, Greece. Due to this amendment, I need to cancel my booking at Furama City Hotel made through Agoda on Bookings.com. Unfortunately, both Bookings.com and Furama are not helping with the cancellation process. Can someone offer assistance in canceling the hotel reservation for me? Thank you. - Cheryl McAteer

Booking number: [redacted]03 Hello, unfortunately, we have been stuck at the port of Mersing for 2 days as the ferries to Tioman will not depart until tomorrow morning, 13/02 as guaranteed. This delay will reduce our stay at your hotel by 2 days. I kindly request if it would be possible to add some activities or excursions to our Tioman itinerary as compensation for this inconvenience caused by the weather. Looking forward to finally reaching Tioman tomorrow. Thank you and best regards. Sincerely.

Subject: Refund Request for Soho Suites KLCC Booking by Amigos To Whom It May Concern, I am writing to request a refund for our upcoming stay at Soho Suites KLCC by Amigos. Our Booking ID is [redacted]77, and we had reserved a two-bedroom apartment with a view for the upcoming 19th ICID conference scheduled for February 19, [redacted]. However, due to the recent developments regarding the novel coronavirus outbreak, the conference has been postponed to September, as informed by the congress committee. Given the circumstances, we kindly ask for a refund in accordance with your policies. Attached, please find our booking details and the official communication regarding the conference postponement for your reference. Thank you for your understanding and prompt attention to this matter. Sincerely, M.

Dear Sir, I made a reservation for a two-bedroom apartment with a view at Soho Suites KLCC by Amigos (Booking ID - [redacted]77) for check-in on February 19, [redacted], as we were attending the 19th International Congress on Infectious Diseases (19th ICID). However, the conference has been postponed until September due to the novel coronavirus outbreak. After contacting the property, they advised us to get in touch with Agoda regarding a refund for our booking. We kindly request your assistance in processing the refund. Thank you.