Agoda Customer Service Issues

I recently reserved a hotel room for February 8th through booking.com, but encountered issues with the website crashing. As a result, I received three confirmation emails. The first one was declined on February 4th, and the other two transactions were processed on February 6th. I have contacted both the hotel and booking.com, understanding that you are the intermediary for this booking. I promptly informed them of my wish to cancel the reservation and receive a refund. Due to the initial decline, I proceeded to book another hotel on February 4th. However, I noticed that two transactions of £75 each were deducted from my account. While the hotel indicates only one booking under my name, it is puzzling that £[redacted] was debited. I am seeking a refund as the error appears to be on your end. I trust that you will address this matter promptly and accordingly.

I reserved a one-night stay at Hotel Aquarium in Bagdogra for Feb 16 to Feb 17 through Trip.com for Rs. [redacted]. However, when I contacted the hotel, a person named Ajay Mandal ([redacted]) informed me that they are no longer associated with OYO and do not accept online bookings. I couldn't reach Trip.com's customer care as the given number in the email confirmation ([redacted]) is for OYO. Contacting OYO's customer service did not help as they could not find the booking ID from Trip.com. I need to cancel my booking with Booking No.: [redacted]2 and receive a refund. It's frustrating to be in this situation, and I request OYO/Trip.com to remove Hotel Aquarium from their website if they are no longer accepting online reservations to avoid similar issues for others in the future.

Hello, I made a reservation for a room at Nap Hotel Bangkok (Booking ID: [redacted]24) from February 21, [redacted], to February 25, [redacted]. Due to concerns about the Wuhan virus (coronavirus), I would like to cancel my booking and get a refund. I spoke to Nap Hotel Bangkok, and they informed me that they allow a 3-day cancellation period and can provide refunds according to their policy. They suggested contacting Agoda for assistance in processing the refund. Please advise on how to proceed with this matter and get back to me promptly. Thank you.

Hello, I made a reservation at Nap Hotel Bangkok (Booking ID: [redacted]24) for February 21, [redacted], to February 25, [redacted]. I need to cancel and get a refund because of the Wuhan virus (coronavirus) situation. When I spoke to Nap Hotel Bangkok, they mentioned a 3-day cancellation policy with the possibility of a refund according to their hotel policy. They advised me to contact Agoda for the next steps. Please assist with this matter and reply to me promptly. My email is [redacted] The last four digits of my card are [redacted]. I go by the name Hew Wei Quan. Thank you.

Hello, I'd like to share my recent experience with Pearl Park Hotel apartments. I made a reservation with a booking number [redacted]83. After receiving a confirmation for my room booking, the hotel staff notified me within 15 minutes that the reservation was canceled. I am puzzled as to how this occurred after my card information was already provided. The sudden cancellation without any prior notice or consent has left me disappointed. I am seeking a valid explanation for this situation. Thank you.

Dear Sir/Madam, I am writing to inform you that due to the recent spread of the novel coronavirus globally, including in Singapore and Korea, my daughter and her friend have made the decision to cancel their upcoming trip to Korea. As a result, they have already canceled their flights and are now seeking to cancel their accommodations in Busan and Seoul. I kindly request a full refund for the accommodations booked under this special circumstance. The booking IDs are as follows: 1) Busan: [redacted]81 2) Seoul: [redacted]81 I appreciate your attention to this matter. Thank you. Sincerely, Helen

Dear Sir, I am writing to inform you about my situation regarding Booking ID [redacted]85 at the Blue Sea Marble Hotel in Tel Aviv from March 23-26, [redacted]. Due to the World Health Organisation declaring the Novel Coronavirus outbreak a Public Health Emergency of International Concern on January 31, [redacted], and the situation in Singapore with the DORSCON level raised to Orange, my spouse and I, aged 66 & 70, are unable to purchase Travel Insurance for our trip. We are considered vulnerable due to our age, and out of the concern not to alarm other passengers during travel, we regrettably have to cancel our trip to Tel Aviv. Therefore, we kindly request your understanding and empathy in cancelling our booking and issuing a refund of the amount paid, which totals €[redacted].35. We appreciate your consideration. Thank you, Koh

Hello, I made a reservation through Agoda at the iClub Hotel in Hong Kong for a 2-night stay from April 10-12, [redacted]. The booking was paid for with my credit card on January 17, [redacted]. Due to concerns about the nCoV situation, we have decided to cancel our travel plans to Hong Kong, prioritizing the safety of our family, especially my 7-year-old daughter. I am a long-time Agoda customer and I am hopeful for your understanding in this matter. My booking ID is [redacted]20, and my email address is [redacted] I have been unable to reach you via email. I anticipate your prompt response. Thank you and best regards. Sincerely, Mary Ann C. Barcarse Philippines-based Customer

I made reservations at Hotel El Dorado in Ahmedabad from January 18th to 22nd, [redacted], with booking ID: [redacted]59. I also booked a stay at El Dorado Ahmedabad from January 30th to February 1st, with booking ID: [redacted]51. Upon arriving early on the 18th, I found the hotel to be unclean and below my expectations. Consequently, I checked out on the morning of the 19th and canceled the remaining nights, including the booking for the 30th. Although I understand that my booking was non-refundable, I kindly request your assistance in negotiating with the hotel owners for a partial refund. I am not seeking a full reimbursement but would appreciate some consideration in this matter. I booked through Agoda, and the hotel advised me to contact you regarding this issue. I hope to resolve this matter amicably without resorting to leaving negative feedback. Thank you for your attention to this request.

I have reserved a studio type accommodation at Makati Palace Hotel for February 14th to 15th. Unfortunately, I need to cancel my booking today due to a payment processing issue. I selected the over-the-counter payment option and planned to pay at a 7-Eleven store. The payment deadline is at 2:14 am later today. I visited two 7-Eleven branches tonight, but they had no connection to process my payment. I am concerned if my booking will be automatically canceled if I miss the payment deadline and if I will still be charged. I kindly request a call for further clarifications.

Hello, I am looking to request a refund for Booking ID: [redacted]69 at Oxford Hotel in Singapore due to the recent increase of the Dorscon level to Orange. With the situation potentially escalating to Red, my concern for safety has led me to choose to cancel my trip to Singapore. Is it possible to proceed with a refund for this booking? Thank you for your assistance.

Dear Agoda Customer Support, I am writing regarding my reservation in Singapore from February 27 to March 2, [redacted], with reservation numbers a. [redacted]76; b. [redacted]16; and c. [redacted]48. Due to the Orange Warning issued by the Ministry of Health in Singapore, we are unable to proceed with our travel plans. The local situation has caused significant concern among Singaporeans. Considering the circumstances, we would like to either cancel or reschedule our reservations for a later date. Our priority is our health and safety given the current presence of the NCOV-ARD virus in Singapore. The funds we invested in these bookings are significant, and we are eager to find a reasonable solution as we intended to travel but are now facing unforeseen health risks, particularly for our senior citizens and child companion. We have been in touch with Hotel Supreme, and they have advised us to contact Agoda promptly for assistance with changing our booking dates. We hope for your understanding and cooperation in addressing our request. Thank you for your attention to this matter. Best regards, Eden C. Zamora

I have been trying to contact Agoda through various channels but have not received any response. Unfortunately, I am unable to log in to my Agoda account to change my booking from 10th Feb [redacted] to 11th Feb [redacted]. My booking ID is [redacted]85. I have been waiting for a reply for hours, and now it is already noon in Malaysia. The hotel has contacted me requesting payment again. I mistakenly booked the wrong date, but due to the lack of response from Agoda, I am in a difficult situation. I urgently need Agoda to refund my payment so I can settle my hotel bill for the correct dates. The booking was made under the name Amanda.

Dear Agoda, I am Eunice Decena, and I made a reservation at Estacio Hotel through your website. Unfortunately, due to the announcement of a lockdown and critical conditions in some areas, I am requesting the cancellation of my booking for April 24-27, [redacted]. Traveling with my family, including my 8-year-old daughter, I am concerned about her safety amidst the current situation, particularly in the airport areas. The travel assessment protocols and quarantine requirements for visitors to the Philippines have led us to this decision. During these challenging times, my family's well-being is paramount. We trust that you will consider our circumstances. Looking forward to your prompt assistance.

Dear Sir/Madam, Regarding the issue raised, I have a booking ID of [redacted]73 and I would like to request a cancellation and refund for my reservation at Kuta Central Park Hotel in Bali, Indonesia from 27/2/[redacted] to 2/3/[redacted]. I am seeking this cancellation due to the recent global coronavirus outbreak. As responsible citizens, we should adhere to the travel restrictions advised by our country, Singapore. Additionally, my travel companions include my elderly parents (both 60 years old) and my young son (6 years old), making it risky for them to travel under the current circumstances. I appreciate your understanding in this matter.

Due to my concerns over the Coronavirus outbreak and its implications on my health, I reached out to Blue Sea Marble Hotel regarding the non-refundable booking #[redacted]85. The manager of the hotel has kindly approved the cancellation with a full refund, stating, "It is fine for us, a free cancellation is approved but must be done through agoda.com (where you have booked)." - David, Hotel Manager, Blue Sea Marble (Feb 9, [redacted], 8:04 PM). I promptly followed the instructions and canceled the booking via Agoda, receiving the cancellation confirmation. Now, I am eager to know when I can expect to receive the full refund of €[redacted].35.

I am unable to travel due to needing to be by my father's bedside as he is very ill. I need to cancel my reservation in Chaweng from February 10th to February 18th, [redacted]. The reservation was confirmed under [redacted], email [redacted] Please send the cancellation confirmation to my email: [redacted] I used my personal credit card for this booking. Thank you for your assistance. Sincerely, Franck Duquesne.

Dear Sir/Madam, I am writing regarding my reservation at Quality Inn Napier booked through trip.com with the booking ID [redacted]96. Regrettably, we, as guests from Hong Kong, have been denied boarding on the Celebrity Solstice Cruise. This prompted our inability to make it to our intended destination. I have attached the letter from Celebrity Cruises to support this circumstance. We are deeply disheartened by this outcome and sincerely apologize for any inconvenience caused. Kindly assist us by facilitating the cancellation of our reservation and arranging a full refund as a goodwill gesture. We look forward to revisiting once the situation improves. Your help is greatly appreciated! Best Regards, Desmond Y.

I am writing to inform your office that we are requesting a refund for the payment made for a 3-day, 2-night stay at Bohol Casa Nino Beach Resort, with Confirmation Number/Booking ID #[redacted]44. The room we were assigned had a broken hot shower, and after speaking with the hotel management, they were unable to provide us with an alternative room due to being fully booked. As a result, they have advised us to seek a refund and find accommodation elsewhere. We kindly request a full refund of the amount paid through your office (Agoda). We are in urgent need of a response as it is getting late and we must secure alternative accommodation promptly. Thank you, Ms. Zainab Zaidi.

Hello, I booked a room in Bandipur, Nepal just a few minutes ago. I was hoping to inquire about canceling the reservation without incurring a fee. I understand the importance of adhering to cancellation policies, but since the booking was made recently and I have not caused any inconvenience, I was hoping to cancel with a 50% refund if possible. Thank you for your assistance in this matter.