My wife and I had the worst experience of our life.**We had reserved and fully paid fo...

GetHuman-nayanot's Refund My Booking issue with Agoda from January 2020

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The issue in GetHuman-nayanot's own words
My wife and I had the worst experience of our life.**We had reserved and fully paid for the night of **th of January at OYO ***** Hotel Grand Heritage well ahead of our arrival in Mumbai through Agoda site. We have an email from Agoda to confirm that.**We arrived at Mumbai at **:** AM and reached the hotel at around *:** AM. **To our amazement there was no room available to us. The hotel management told us that they had cut ties with OYO, a month before for the non-payment by OYO.**We had to get a cab in search of another hotel in the city, without success. **Finally we went back to the original hotel and begged them to do something.**We called OYO to resolve the issue. To our disgust, they told us "not to bother them and to call Agoda instead ".**It was *:** AM in the morning. Finally the hotel let us sleep in the corner of their office, on the floor. **You may confirm all the above details with the hotel :*Manager : Mohd. Shad*Grand Heritage Hotel*Phone: *** ** ** ** ****Agoda needs to pay us back the payment we made and compensate us while we are still travelling in India and need further bookings at various cities in India. **Agoda original booking ID: ***********Nayan Mehta

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Agoda

Refund My Booking issue
Reported by GetHuman-nayanot
Jan 27th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 15455 others
0 customers following this

Timeline

GetHuman-nayanot started working on this issue
Jan 27th, 2020 9:14am