We booked a resort called Love and Peace near Roxas, Palawan for * nights what was desc...

GetHuman-richyben's Complaint About My Stay issue with Agoda from January 2020

Help with my Agoda issue
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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-richyben's own words
We booked a resort called Love and Peace near Roxas, Palawan for * nights what was described and what we got was totally different, we had to leave the property after * days only as ther was no electric no internet or phone reception, the resort is run down and unusable, we have used Agoda many times and have had no problems until now. This resort needs to be reviewed by Agoda as it does not offer as described and its condition needs to be accessed. The resort has solar power for lights only and between *pm and **pm should have mains power what we had was ** minute intervals of power which was constantly going off I checked with the surrounding properties which were residential if they had the same problems, they did not which I assume the resort electric was at fault, the resort in general was in total ruin down to lack of basic maintainance and could have easily put right, the owner is obviously not willing to do this which is why I am making a complaint so other Agoda customers do not suffer. We tried to contact the owner about these problems but the staff were unwilling to convey our complaints. We would like to pursue a refund on this stay but your website does not have this option so I would like some info into how this can be done. Properties like this will give Agoda a bad name so I think it's in Agoda's best interest to review this property as soon as possible. We have been Agoda customers many times in our travels and wish to continue doing so with the trust that you have provided us in choosing properties while travelling. I am an Agoda V I P member

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Agoda

Complaint About My Stay issue
Reported by GetHuman-richyben
Jan 21st, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 15115 others
0 customers following this

Timeline

GetHuman-richyben started working on this issue
Jan 21st 8:03am
GetHuman-richyben indicated the issue is not fixed yet.
Jan 23rd 1:40pm
GetHuman-richyben shared this issue with your circles on Google+
Jan 23rd 1:40pm
GetHuman-richyben indicated the issue is not fixed yet.
Jan 23rd 1:41pm
GetHuman-richyben indicated the issue is not fixed yet.
Jan 24th 8:39am
GetHuman-richyben indicated the issue is not fixed yet.
Jan 25th 10:20am

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