- in September ****, i made reservations through Agoda for a hotel in Seoul, Korea for...

GetHuman-jinmayl's customer service issue with Agoda from January 2020

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The issue in GetHuman-jinmayl's own words
- in September ****, i made reservations through Agoda for a hotel in Seoul, Korea for *th to *th January *****- Upon entering all the credit cards details etc, the page went blank. Subsequently, I did not receive any confirmation email nor did the "booking" appear on my Agoda app at all*- Thereafter, i had made * other reservations with Agoda - * which i had cancelled within the given timeframe and * which i had completed the stay of. For all these * reservations, everything went on as per the norm.*- On *th January ****, i received an email from Agoda indicating i had a No-Show Booking and that i will be (or more like i had already been) charged. I immediately called Agoda to lodge a report. I first spoke to a most unhelpful staff who didn't even bother to understand my case. Then i called back again and spoke to Sherman Lim. He took down my points and told me that he had been given the green light to escalate the matter to the IT department and that i will get an answer on whether a technical issue had occurred within **-** hours. *- I didn't get any reply so i called back on Saturday, **th January **** to follow up and spoke to Kayla. She told me that it was being looked into and to give Agoda more time.*- It's now the end of Monday (**th January ****) and i have yet to hear from Agoda. I tried calling again but couldn't get connected and have dropped a Messenger message as well.

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Agoda

Customer service issue
Reported by GetHuman-jinmayl
Jan 13th, 2020 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 14738 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-jinmayl started working on this issue
Jan 13th, 2020 5:06pm
GetHuman-jinmayl indicated the issue is not fixed yet.
Jan 14th, 2020 2:25am
GetHuman-jinmayl indicated the issue is not fixed yet.
Jan 15th, 2020 4:10am
GetHuman-jinmayl indicated the issue is not fixed yet.
Jan 15th, 2020 4:11am
GetHuman-jinmayl indicated the issue is not fixed yet.
Jan 16th, 2020 11:55pm