Firstly, false advertising. Online booking said breakfast included, hotel says it is no...

GetHuman4169187's Refund My Booking issue with Agoda from December 2019

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
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The issue in GetHuman4169187's own words
Firstly, false advertising. Online booking said breakfast included, hotel says it is not. There is no parking available. We need to pay **dhs per day for parking that is far from the hotel. Staff are not friendly or helpful. Rooms are filthy. No toilet paper or towels in room. Toilet looked like it was used before we used it. The hotel smells like damp clothing. We were charged for a deluxe room but did not get a deluxe room. We booked for *adults and * children but only got a room for *adults... where are the kids suppose to sleep? We had to pay extra for an extra bed for the children. I will definitely not recommend this hotel to anyone. Truly disappointed in advertising on Agoda”s side as well.

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Agoda

Refund My Booking issue
Reported by GetHuman4169187
Dec 29th, 2019 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 13577 others
0 customers following this

Timeline

GetHuman4169187 started working on this issue
Dec 29th, 2019 4:54pm