Agoda Customer Service Issues

I made bookings at The Podium Boutique Hotel and Travelite Express Hotel in Baguio for January 17 or 18, [redacted]. I can't recall the exact date. The reservations are under either Shella Jallorina or Kyle Weygan. Could you please check if there are any bookings under these names on those dates and cancel them? I wasn't able to correct this as the email address I provided was incorrect. Kindly verify the reservations at both hotels for January 17 or 18, [redacted], and cancel them. I appreciate your help immensely and eagerly await your update. Thank you for your assistance.

I recently stayed at SEA RESIDENCES PRIME from the 25th to the 28th of December, and unfortunately, our experience was disappointing. Upon arrival, we immediately noticed issues such as the lack of hot water, insufficient towels for the number of guests, absence of hanging clips, and missing toiletries despite paying [redacted] pesos. The room also lacked basic items like tissues, clean utensils, and soap for the dishwasher. The sink emitted a foul smell, and we even encountered cockroaches during our stay. Additionally, the living room lacked a fan, the lights were flickering, and the staff's customer service was not up to par. Overall, this experience was far from pleasant for me and my family.

Hello, I have reserved two rooms in an ocean apartment located in Da Nang, Vietnam. However, there are multiple owners in the building and I am unable to contact the owner for check-in. The confirmation email does not include any contact information, and the reception is unable to assist as they do not have the owner's contact details. My details are as follows: Name: Shu Ling Huang Booking ID: [redacted]92 Reference Number: [redacted] Member ID: [redacted]17 Please respond promptly as we are eagerly awaiting check-in. Thank you.

I made a booking on November 16, [redacted], through Agoda for a hotel in Davao. However, I noticed that the payment deducted from my savings account was double the amount. I contacted the hotel, but they directed me to Agoda. Unfortunately, I have been unable to reach Agoda for assistance. I have reported the issue to my bank, and they advised me to contact Agoda for a refund of the overcharge.

Booking ID [redacted]13: I am currently staying at Resort World Sentosa - Hotel Micheal in room [redacted]. We checked into the hotel with a package purchased through Agoda that was supposed to include 3 attractions in Sentosa. However, the front desk informed us it was room only. We have tried to contact Agoda's helpline, but have been unsuccessful. Your urgent attention and assistance are greatly appreciated as we do not want to disappoint our kids who are excited about this trip. Thank you. You can reach me at either of these mobile numbers: +65 [redacted]0 or +65 [redacted]6.

I have reservations at The Podium Boutique Hotel and Travelite Express Hotel for January 17 and 18, [redacted] under the names Shella Jallorina and Kyle Weygan. Unfortunately, the email address provided during booking was incorrect, making it difficult for me to cancel directly. Could you kindly check for any reservations under these two names on those dates and assist in canceling them? I appreciate your help in resolving this matter promptly. Thank you for your understanding and assistance.

Hello, I was billed for a two-night stay at F Square Fort Cochin from 15/12/19 to 17/12/19. Unfortunately, upon arrival, the hotel informed me that they couldn't honor my reservation due to past payment issues with Agoda. Can you please assist me in obtaining a complete refund for the amount charged for the accommodation? I was unable to contact you earlier during my trip in India as I did not have access to a phone. Best regards, D.W.

Dear Sir, We booked 2 cottages for our family trip, consisting of 4 adults and 1 child. Unfortunately, one senior member had a fall due to dizziness and had a hip operation today. As advised by the doctor, he needs complete bed rest for 3 months. We are unable to use one cottage now and need to cancel. We can provide any necessary proof such as a doctor's statement. Requesting a maximum refund for one of the cottages. Booking Id: [redacted] Hotel Name: Samruthi Sanskruti Resort Guest name: Suketu Parekh Awaiting your prompt response. For further details, please contact me via email. Thanks & Regards, Mrs. Hemali Mehta

I made a booking at Marmalade Springs Resorts in Kalpetta, but instead, I was given an alternate hotel, Green Gates Hotel, after my original booking was canceled. I later found out that a plan for [redacted] only includes breakfast, while a plan for [redacted] includes both dinner and breakfast. The option for the [redacted] plan was never presented to me. I am now requesting the hotel to change my plan to the [redacted] one or allow me to have à la carte. Unfortunately, they are not offering à la carte options for dinner and are insisting I take the buffet. I find this situation completely unacceptable. Please arrange for an immediate callback to address and resolve my concerns.

My booking ID is [redacted]11. I made reservations at Silver Tips in Munnar through your website. Upon arrival, we were shocked to learn that our rooms were canceled by your end without any prior notice. This was incredibly inconvenient as my parents were with me, and it ruined our plans. We were left without accommodation due to the peak season. I am requesting a refund for the distress caused. I regret to say that I will not be using your services again, and I will advise others to avoid your platform to prevent similar experiences.

Hello Support team, I recently made a reservation for a hotel in Coorg, Karnataka, India. After my booking was confirmed, the hotel informed me that they received less money than expected and asked for the difference upon arrival. The amount I paid matches what the hotel expected, but it seems Agoda deducted a portion. Could you assist me with resolving this matter, please? I paid Rs. 2,[redacted].19/- for the booking, and the Booking ID is [redacted]57. Could you provide me with the customer care contact number for assistance from India? Thank you. Best regards.

I mistakenly booked a 'family' room at the Bluewave Hotel when I intended to reserve a single-person room. I tried to request a change through the hotel but was informed Agoda needed to handle it. Unfortunately, my attempts to reach Agoda have been unsuccessful. I am seeking to either change my reservation to a single room at the original rate of $54 per night as initially planned or receive a full refund. My booking number is [redacted].

Hello, I have made a reservation at Aana Resort in Koh Chang, under a non-refundable agreement. However, I am troubled to learn from recent reviews that there are significant unannounced construction activities taking place, with the swimming pool being unavailable. The hotel is promoted as having a functional pool without any construction disruptions. I am seeking a refund due to this misrepresentation so that I can make alternative arrangements. Regards, Alex

I made a reservation for a 2-day stay at Seaview L30 3BR @ Macalister Georgetown, Penang, Malaysia on 25/12/19. Upon arrival, I had trouble reaching the owner and waited for over an hour. Eventually, the owner contacted me, stating the booking was cancelled and Agoda was informed. I was disappointed that Agoda did not notify me of the cancellation via text or email, especially considering my credit card was already charged. I am now seeking a refund for the booking under the details provided: Booking No: [redacted]61, Apartment: Seaview L30 3BR 10PAX @ Macalister Georgetown, Check-in: 25/12/19, Check-out: 27/12/19.

I recently booked a flight from Cebu to Puerto Princesa and successfully made the payment with my credit card. However, I encountered an issue as Agoda did not send me a confirmation on my mobile phone. Additionally, the email address provided during booking is no longer accessible to me. I kindly request Agoda to resend the confirmation to my current email address. Please include my flight details to ensure that the booking went through. If it did not process correctly, please inform me so I can seek assistance from another travel agent. Thank you.

Dear Agoda Customer Service, I’m writing to express my disappointment and seek understanding regarding my reservation under the confirmation DHB[redacted][redacted] booked through Booking.com. Unfortunately, due to issues with obtaining a visa from the Philippine Embassy in Seoul, I was unable to travel as planned. Since this is a Booking.Basic reservation, I understand there are restrictions on modifications and cancellations through the Booking app. I was looking forward to spending my birthday holiday at BAI Hotel in the Philippines, but circumstances have made it impossible. I have spoken with the hotel, who suggested reaching out to the online agency, which led me to contact Agoda for assistance. Thank you for your help and understanding. Best regards, Hussein Elbanna

Dear Agoda, I am encountering an issue with my hotel reservation at Comfort Guest House in Chung King Mansion, Hong Kong. My reservation is from December 26th, [redacted], until January 1st, [redacted], with booking number [redacted]73 under the name Etna Melani. I arrived on the 27th as I mistakenly booked for the 26th while still on a flight. I have fully paid for the booking. The management claims they canceled my booking as they haven't received any payment from Agoda. Could you please clarify the situation regarding my booking and the payment made? Thank you.

On December 2, [redacted], I made a reservation at Seralago in Orlando. Upon my arrival on December 6, [redacted], at 11:30 PM after almost 29 hours of travel, the hotel had no record of my booking. Despite attempts by the resort and Agoda, the issue was only resolved after approximately 3.5 hours. This experience was embarrassing and completely unacceptable. As a loyal Agoda customer since [redacted], I believe this incident should be thoroughly investigated. I am requesting some form of compensation for this mistake, as it caused me to go to bed well past 3 AM. I eagerly await your reply.

I had a disappointing experience with a recent booking at Seralago Hotel and Suites in Orlando. I booked on February 12, [redacted]. The booking was confirmed, and I made the payment. However, upon my arrival on December 6, [redacted], the hotel had no record of my booking. After traveling for approximately 29 hours, I had to wait an additional three and a half hours for the issue to be resolved. Arriving at the hotel at 11:30 pm, I only got to bed around 3 am. This situation requires a thorough investigation as no loyal customer should experience such humiliation. I have been booking with Agoda since [redacted] and expect some form of compensation for this error.

I arrived at Hotel Leela Villas, and the receptionist refused to provide the room I had booked through your site on 26/12/[redacted], for Rs [redacted]. Despite showing him the booking ID, he insisted there was no reservation from your site. I tried reaching out to the customer service number, but received no response. Feeling helpless, we had to leave and search for another hotel. The whole experience was full of difficulties. Kindly process a refund of the total amount.