Dear Agoda,**I’m very sad for writing this email for you, and in same time hoping you’d...

GetHuman-elbanna's Refund My Booking issue with Agoda from December 2019

Help with my Agoda issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-elbanna's own words
Dear Agoda,**I’m very sad for writing this email for you, and in same time hoping you’d understand my situation*My name is Hussein Elbanna and I’ve reservation on Agoda under the confirmation DHB****************It's made through Booking.com**Due to circumstances with the Philippine Embassy in Seoul I couldn’t manage to get the Visa on time of my trip and due to this is a Booking.Basic so no cancellation or Modification options on the Booking App*I’m hoping you could understand that I would be happily spend my Birthday holiday at BAI Hotel Philippine but it was unsuccessful try to obtain visa on time, I have get back to the Bai Hotel and they asked me if i can do it through the Online Agency i have been dealing with and As well Booking Have advised me to get back to you***Best regards*Hussein Elbanna**Happy Holidays

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Agoda

Refund My Booking issue
Reported by GetHuman-elbanna
Dec 27th, 2019 - 10 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 13341 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-elbanna started working on this issue
Dec 27th, 2019 6:26am
GetHuman-elbanna shared this issue with followers on Twitter
Dec 27th, 2019 6:27am
GetHuman-elbanna indicated the issue is not fixed yet.
Dec 29th, 2019 12:18pm