I booked a non-refundable room in error and then cancelled the booking but credit card...

GetHuman-remtulla's Refund My Booking issue with Agoda from December 2019

Help with my Agoda issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-remtulla's own words
I booked a non-refundable room in error and then cancelled the booking but credit card has been charged for * rooms for * nights. I still want the rooms but needed to book a refundable option

GetHuman-remtulla did not yet indicate what Agoda should do to make this right.

How GetHuman-remtulla fixed the problem
I contacted the hotel directly and they agreed to a refund. Then I contacted Agoda and once they confirmed with the hotel they processed the refund
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Agoda

Refund My Booking issue
Reported by GetHuman-remtulla
Dec 27th, 2019 - a year ago
Fixed
GetHuman-remtulla shared how to fix
Seen by 8 customers so far
Similar issue to 13323 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-remtulla started working on this issue
Dec 27th, 2019 1:39am
GetHuman-remtulla confirmed the issue is fixed. Hooray!
Dec 29th, 2019 4:49pm