Agoda Customer Service Issues

Upon arrival at hotel Icon 36, we were informed of a mix-up and transferred to their alternate location, a lower-quality hotel still under construction. Despite our original booking at Icon 36, we insisted on returning to our intended hotel. The staff offered a one-night upgrade followed by our original booking for the remaining nights. When inquiring about our initial room, they evaded the question, only emphasizing the upgrade for one night. We expressed our preference for the booked room for the entire stay or to accept the upgrade for all three days without moving. Unfortunately, they admitted they overbooked and couldn't honor our reservation as promised. After discussing with the manager, he acknowledged the oversight and advised on seeking a refund through Agoda. Disappointed by the situation, we are seeking a full refund for the inconvenience caused by their inability to provide the room we reserved.

Agoda Booking ID [redacted]37 Check-in January 7, [redacted] I would like to make a small adjustment to my booking. When I made the reservation, I was unable to specify the number of children and their ages because I booked through my phone. The property allows a maximum of 3 guests, and children aged 0-12 stay for free. I have reserved the room for 4 adults, and I am not requesting any extra services like additional breakfast or beds. I am simply hoping to have the children stay for free as per the property's offer when I made the booking. I would appreciate it if you could update my booking accordingly. Thank you.

I contacted the property regarding my booking reference number [redacted]97. Agoda's website stated that the room is a beach-facing Premium room, but the property informed me that Agoda provided them with a voucher for a non-beach-facing Premium room. I am unsure how to contact customer care, so please reach out to me at +91 [redacted]. If a beach view room is not available, I may need to cancel this booking.

Dear RAZALI BIN DAIM, I am writing to inform you about your booking #[redacted]69 at Hotel Seri Malaysia Genting Highlands from Sunday, 29 December [redacted] to Monday, 30 December [redacted]. Unfortunately, the payment made through MayBank2U for this booking was not received or confirmed by our payment partner within the required timeframe. As per the terms agreed upon during booking, your reservation has been cancelled. Should you have already made the payment, please reach out to us promptly. We will assist in verifying the payment and reactivating your booking or processing a refund within 48 hours of your contact. Best regards, Agoda Customer Support Specialist

I made a reservation at Hotel Supreme Grande in Calangute, Goa for December 24th, [redacted], and the payment has been processed. I received a confirmation email from the Agoda website. Upon arrival at the hotel, the manager informed me that there were no rooms available under my name, Mr. Manish Shinde. My contact number is [redacted], and my email address is [redacted]

I made a reservation at HOTEL ROYAL PARK in Jaipur near WTP for a one-night stay on November 16, [redacted]. Upon arrival, the hotel staff refused to honor the booking due to the low price. Despite showing them the confirmation page, we were denied a room and had to find alternative accommodation. Surprisingly, on December 16, [redacted], the payment was deducted from our bank account despite not staying at the hotel. We are requesting a refund for the unauthorized charge as we have not received the service we paid for. The booking details are as follows: Booking ID: [redacted]25 Hotel Name: Hotel Royal Park Reserved by: Mr. S.K. Joshi Booking Date: November 15, [redacted] Amount: ₹[redacted].33

I need to escalate a concern about our booking reservation. Unexpected events like weather conditions are beyond our control, and we would like to request a full refund considering our original booking was affected by airline schedule changes due to a typhoon. Being regular users of Agoda, we appreciate the app's deals and services. Unfortunately, we can't reschedule as the Royal Park is fully booked for the alternative dates. While we understand the cancellation policy, we hope Agoda can kindly consider our refund request or assist us in booking another available property for December 27-30. Your understanding and support during this challenging time is greatly appreciated, especially during the holiday season. Thank you for your consideration.

Hello, I am disappointed with my experience today at The View Ella Hotel with booking number [redacted]41. The hotel was not as expected due to renovations, causing inconvenience and forcing me to find alternative accommodation late at night in a fully booked area. This led to the cancellation of my tour plans for tomorrow. I suggest conducting better inspections of hotels before promoting them on your website to avoid such issues. I am seeking a full refund for the unsatisfactory stay. The situation also resulted in me having to pay a higher price for a new room in Ella.

Booking ID: [redacted]33. I made a reservation for a family of four at Apartments of Melbourne. Upon arrival, I was informed that I had booked two apartments instead of one. I was charged for both apartments, which was not my intention and not reflected during the booking process. I have no need for two apartments and would appreciate a refund for the cost of the extra apartment. The hotel has agreed to refund me for two out of the four days booked, but I am requesting a refund for all four days. Please assist in coordinating the refund with the apartments. Thank you.

Hello, my name is Krishnapillai K. from Singapore, and I need to address an issue I encountered during my recent stay. We had made a reservation at Three Brothers Bungalows in Bali with the booking reference [redacted] and booking ID [redacted]69. Upon arrival, we found the room to be extremely dirty with cockroaches, dust, and dirt throughout. The uncleanliness was unacceptable, prompting us to check out after only 6 hours, despite booking for two nights. The staff were unhelpful, and we managed to cancel the second night with their reluctant approval. Upon reviewing my bank account, I noticed I was charged for both nights. When I contacted the hotel, they were impolite and directed me to the booking website for assistance. I am seeking a refund for the night I did not stay. Thank you for your attention to this matter.

Hello, my friend made a reservation for me at Grand Wiz Bali Nusa Dua from January 3rd to 11th. Unfortunately, he mistakenly paid for the wrong hotel. I noticed the error within 24 hours and requested a cancellation and refund, but the hotel has a non-refundable policy. It's frustrating because we are not even in Bali yet and have changed our plans. I don't think it's fair to be charged for 8 nights due to a policy. We are willing to pay for one night as a cancellation fee, not for the entire stay. Please assist us with this issue. Thank you.

Booking ID [redacted]80. Parque España has informed me to email about tomorrow's reservation. I require your assistance in promptly modifying my booking for tomorrow. I had reserved this staycation as a Christmas gift for my Family. While I understand reservations are usually non-modifiable and non-refundable, unfortunately, earlier today, my dear uncle, who is my mom's favorite brother, passed away. Regrettably, we are unable to make it tomorrow. I kindly ask for your understanding and flexibility to reschedule our reservation as a refund is not possible. I am willing to provide any necessary evidence to support my request to avoid losing the money I worked hard for to provide my family with this experience, considering the circumstances. An urgent response is greatly appreciated. Thank you for your understanding. Contact me at: Globe: [redacted]2 PLDT: [redacted]66

Dear Sir/Madam, I hope this message finds you well. I recently made a reservation at Hotel Clover Patong Phuket through your platform, with the booking ID [redacted]23. Unfortunately, I am facing a medical emergency as my father was admitted to the hospital yesterday. He underwent a procedure to have a temporary pacemaker implanted, and a permanent pacemaker is scheduled for tomorrow. Due to these circumstances, I cannot leave my mother alone to care for my father, especially as my siblings are residing overseas. While I understand that my booking is non-refundable, I kindly request your assistance in communicating with the hotel on my behalf during this challenging time. I am willing to provide any necessary hospital documentation for verification purposes. Thank you for your understanding and anticipated cooperation. Warm regards, Hammad Haroon

I checked in at the hotel around 6:30 pm, but I was told there were no rooms due to overbooking. After contacting OYO customer service, they attempted to relocate me to other OYO hotels, but none were available as it was peak season. After nearly 2 hours, I was advised to find another hotel. I was left stranded on the street late at night with my family. With no other options, I had to book a more expensive room. I was extremely disappointed by this experience with OYO and unexpected from Agoda. As payment was taken without providing any service, I am requesting a refund of Rs. [redacted].74.

I made a reservation for a one-night stay on either January 17 or 18, [redacted], but I cannot recall the exact dates or which hotels I booked. Unfortunately, I provided the wrong email address. I would like to contact the hotels to cancel the bookings. Could you help me identify the hotels where I made reservations under the names Shella Jallorina and/or Kyle Weygan in Baguio? Please exclude the Sunset View Ridge booking as that one is confirmed. Thank you for your assistance.

Good evening! I would like to apologize and request to change the date of my booking from Dec 27 check-in and Dec 28 check-out to Dec 26 check-in and Dec 27 check-out. My booking ID is [redacted]07 for reference. I have been a loyal customer for months and this is my first time requesting a date change. I appreciate your understanding and hope for a positive response regarding this matter. Thank you and Merry Christmas! =)

I recently booked a one-night stay at FOUR SEASONS KUL. The booking reference number is [redacted]53. However, I intended to book the Club City View Room, but it was automatically assigned the City View Room instead. I would like to make changes to my booking. It was frustrating that the online system does not offer a chance to verify the booking details before proceeding to payment.

I recently had my Agoda booking [redacted]92 canceled because Agoda did not acknowledge my payment through M Lhuillier with BP Reference Number BPP [redacted][redacted]. I need assistance verifying this payment with Dragonpay. I am looking for an email address where I can send the payment receipt from M Lhuillier. I am concerned about the status of my payment. Will this be refunded to me? I have proof of payment and my booking was canceled. How can I get a refund for the payment made through Dragonpay? I hope to have this matter resolved promptly.

Hello, I recently canceled my reservation for three rooms at KSL for a three-day, two-night stay booked with Agoda from December 26th to 28th. The Booking ID is [redacted]77. Unfortunately, I was charged a cancellation fee in accordance with the terms and conditions. I am reaching out to request Agoda's consideration in waiving the cancellation fee. I experienced a sudden loss as my father, who was scheduled to stay at the hotel, passed away on December 25th. I kindly ask for a review of my situation and hope that Agoda will show understanding and waive the cancellation fee due to this unforeseen circumstance. Thank you, Tiffany

I have made reservations at two hotels, Apodium Boutique Hotel and Travelite Express Hotel, for January 17th and 18th, [redacted] under the names Shella Jallorina or Kyle Weygan. I forgot which one, and I need to cancel the booking. Unfortunately, I made an error with my email address on the form and haven't been able to reach anyone for assistance. Could you please check both hotels for reservations under the names Shella Jallorina or Kyle Weygan for January 17th and 18th, [redacted] and cancel them? Thank you very much for your help. I eagerly await your update. Your assistance is greatly appreciated.