Agoda Customer Service Issues

I have tried to contact your team multiple times via email regarding my refund request. Despite confirming the room at Hotel Goutham, there was an issue upon arrival causing embarrassment and inconvenience to our guest. It has been difficult to reach Agoda's team as there is no valid contact number provided on the website. Kindly process the refund promptly. My phone number is [redacted]. Looking forward to your quick response. OYO [redacted] Hotel Goutham Residency 2 Nights, 1 Room Check-in: Saturday, December 14, [redacted] (12:00) Check-out: Monday, December 16, [redacted] (11:00) Hotel Address: 8-2-[redacted]/11/A, Bhagya Nagar Studios, Road No.14, Banjara Hills Banjara Hills, Hyderabad, India Number of Rooms: 1 Room Reservation Name: Room 1: M. Krishnan for 2 Adults Confirmation Number: [redacted]66 Room Type: Classic Double or Twin Meal Plan: Breakfast included at no extra charge.

Hello, I booked a Superior room at Manggar Indonesia Hotel in Bali for my client with booking ID: [redacted]73. The check-in date was December 14th and check-out date was December 16th for 2 adults. Upon arrival, my client was informed that the booking was cancelled, despite having the booking confirmation and making full payment. We had to rebook on the spot and incurred additional expenses. I am seeking a resolution to this matter as payment was made and the booking confirmation was available.

I made a reservation for Le Papillon Hotel through your company for the dates of 16/12 to 19/12 at the advertised rate of 4,[redacted] Sri Lankan Rupees. However, upon arrival last night, I was surprised to see that the bill had doubled to 30,[redacted] rupees for the 3-night stay. Despite this discrepancy, I reluctantly signed the bill as both my wife and I were tired and did not want to argue. I am hoping to extend our stay at the hotel for an additional 2 to 3 nights free of charge, if this is a possibility.

My name is Navin B. Dave, and my booking ID is [redacted]53. I had reserved a room at Hotel Kapoor Paradise in Vidisha, Madhya Pradesh from 17th to 23rd December [redacted]. However, upon arrival on the 17th, the property manager informed us that they had stopped taking bookings 4-5 months prior. Despite having made a full payment in advance through Agoda.com, we were denied check-in. I am now seeking a prompt full refund of the amount paid.

I was trying to book a unit for Dec 31st, but it got booked today on Agoda. I need to change my booking dates from Dec 17th to Dec 31st. I've tried to contact the property owner, but haven't received a response yet. I provided my number for them to reach me urgently. I want to call Agoda, but I can't get through their toll-free number. Please assist me with this issue.

I accidentally booked a hotel just 2 minutes ago, and my credit card was charged instantly. I was simply browsing for a friend and never intended to make a reservation. I am a loyal Agoda user with my credit card saved on the platform. Since this transaction occurred very recently, I am hopeful that a refund can be processed. If this is not possible, I will escalate this matter further. I am disappointed with this situation and if unresolved, I will have to uninstall the Agoda app and remove my credit card details from my account.

I made a reservation at Regenza By Tunga, Mumbai for check-in on December 15th and check-out on December 16th. The Booking ID is [redacted]17. The reservation was under my name, Amit S., but it got cancelled. My credit card ending in ***[redacted] was linked to the reservation for a pre-authorization, and I am still waiting for the refund. I have not received it yet. Please investigate this matter and assist me accordingly.

Hello, I previously contacted your staff before my travel. However, upon arrival at the hotel, they informed me that my son's booking was not made. After contacting your staff again, I was advised to leave it as the child's stay is supposedly already included. Unfortunately, we are still unable to access the room now. I am a person with a disability and unable to afford additional charges. I kindly request assistance in resolving this matter promptly, or I would like to request a refund. Thank you, Mrs. I.

On December 15, [redacted], I made a payment of $[redacted].98 through the Agoda mobile app for a 3-day, 2-night stay from December 18 to December 20 at KSL Hotel and Resorts in Johor Bahru. I canceled my booking on the same day and received an email from Agoda confirming a full refund of $[redacted].98 will be credited back to my bank account. I called my credit card company to inquire about why the transaction was still successfully charged despite the refund confirmation from Agoda.

Regarding my booking cancellation with ID [redacted]45, I would like to address the recent events. On December 11th, Agoda contacted me to inquire about providing a hospital letter for my father's stroke to support the cancellation. They mentioned zero charges would apply if I provided the necessary documentation. After submitting the letter, I reached out via email to discuss either canceling with no refund or receiving Agoda cash, but the ensuing correspondence was confusing. Despite expressing my acceptance of the cancellation and intention to revisit the matter later, I received an email confirming the cancellation with no refund, leaving me disillusioned. I expressed my dissatisfaction via email, but received no response besides a ticket confirmation. I am currently overseas and unavailable for calls, but I am keen to receive a response regarding my refund options. I have upcoming bookings in Penang on the 23rd of December and several hotels in Genting in January, and I seek a timely resolution on the matter of my refund.

I made a reservation for a one-night stay at Econo Lodge Hotel in Hendersonville, NC for January 3, [redacted]. I accidentally booked through a third-party site, not the hotel directly. After realizing the total cost was $[redacted], I decided to cancel the reservation. Even though I thought I had successfully canceled, $[redacted] was still charged to my account. I have since re-booked directly with the hotel, only to find out that two reservations exist. I am reaching out to request a refund of the $[redacted] and ensure the unwanted reservation is indeed cancelled. Being new to online booking, I want to rectify this error promptly. Thank you.

This is my follow-up message. I wasn't aware that I was booking through Agoda. When attempting to call, the only method to speak to a representative is by providing my booking ID, which I do not have. I promptly cancelled the reservation right after booking it. As I was informed of the cancellation, I didn't retain the information. I am inquiring about the refund of $[redacted] and ensuring the definite cancellation of my reservation through Agoda at Econo Lodge in Hendersonville, NC on Jan 3. S. A.

Today, I booked a room in Paris and was excited to receive a 5% discount. However, yesterday, I tried to use the discount code HOLIDAY19, with no success. Additionally, I was unable to apply the $2.00 off for new customers. Despite trying multiple codes, none of the discounts were accepted. I also booked a location in London along with Paris. My member ID is [redacted]4, and I would greatly appreciate it if you could ensure that I receive the discounts I am eligible for. As a new customer, I am also wondering why I did not see my potential cash back. Thank you in advance for your assistance.

Dear Sir, I had made a reservation for Paya Beach Spa Resort from December 23rd to 26th, [redacted] on Tioman Island. Unfortunately, I am unable to travel to Tioman due to the rainy season and severe flooding in the area. I would like to change my booking to a different destination for the same dates through Agoda. Could you please advise if it's possible to transfer the amount I paid for the Paya Beach Spa Resort booking to my new reservation? I would appreciate it if you could provide me with information on how to urgently contact Agoda regarding this matter. You can reach me at +[redacted]4. My name is Ms. S. Thank you.

Hello, I hope you are doing well! I wanted to discuss a recent transaction I had regarding the Palm Grove Suad Holiday Complex Hotel in Ilocos Norte. The expected price was Php 2,[redacted].82, but upon reviewing my bank statement, it appears I was charged twice this amount. The booking ID for your reference is [redacted]24. I appreciate your prompt attention to this matter. Thank you for your assistance.

Hello, I would like to bring to your attention a concern regarding my recent transaction for my stay at Palm Grove Suad Holiday Complex Hotel in Ilocos Norte, Philippines. The agreed upon price was Php 2,[redacted].82, but upon checking my bank statement, it appears that I have been charged twice the amount. I am referring to booking ID [redacted]24. Thank you for your assistance, and I look forward to a prompt resolution.

Dear Agoda Team, I am requesting the cancellation of the hotel booking with the reference to booking ID [redacted]12 for the following details: Hotel: Sunshine City Prince Hotel Ikebukuro Tokyo Room Type: 26th-32nd Floor Semi-Double Room - Non-Smoking City/Country: Tokyo, Japan Arrival: May 21, [redacted] Departure: May 27, [redacted] Please cancel this booking immediately as the clients have discovered that they received fake tickets. Once the cancellation is complete, please provide a cancellation reference and confirmation. Thank you, Louie Reservation Officer

I made a reservation for a 5-room deluxe accommodation with breakfast at The Residency Chennai for December 12-16, [redacted], under the name of Ravi Vasu. Upon arrival, I was informed of an additional charge of 20,[redacted] Indian rupees due to a per person fee rather than per room. This policy seems unreasonable and goes against the standard practice of charging per room rather than per individual. I kindly request Agoda and The Residency Hotel to address this issue, as it is unprofessional.

Dear Customer Service, I hope this message finds you well! I am reaching out regarding additional charges imposed by "Robinson Club Maldives - Adult only." These fees were not disclosed during the payment process. Before finalizing my reservation, I ensured that there were no extra charges apart from the resort fee. I have observed that while browsing for resorts, all costs such as airport transfers, resort fees, and green taxes were clearly outlined. For instance, one of the resorts included a service charge of 10% and a tax of 12%, with additional costs like Green Tax of USD 6.00 per person per night and Roundtrip Plane and Boat Transfer Fee (USD [redacted].50 per person) that were not included in the initial price. However, with "Robinson Club Maldives," only a Resort Fee of USD 96 was mentioned in the booking details. Currently, the resort is requesting a domestic flight plus speedboat (USD [redacted].50 per person) and a green tax of USD 6.00 per person per night, which exceeds my budget. I am unable to afford this unexpected amount, especially since I chose this resort for its affordability compared to others. Could you please advise on how to address this issue accordingly? Best regards, Fozan

My name is Monigopal Chakraborty, and my booking ID is [redacted]93. I made a reservation for a two-night stay at Hotel Rainbow on December 26th and 27th, [redacted], booking two double-bedded rooms through your hotel website. Our payment is pending, as we wanted the option to cancel in case of an emergency. However, our booking has not been confirmed yet. I tried to communicate some special requests to the hotel today, but they refused to acknowledge our reservation. They mentioned that they are not accepting online bookings anymore. This situation is confusing and unexpected, as I have used your booking services for travel outside of India without any issues before. Please investigate this matter promptly with the hotel management and provide clarity regarding our reservation. It is important to resolve this before our arrival to avoid any inconvenience.