Agoda Customer Service Issues

Hello, I made a hotel reservation at Phuket Seastone Private Pool Villa for December 26 to December 29 with Booking ID: [redacted]77. I recently got an email from Agoda mentioning that the payment via Mastercard did not go through, despite having enough funds in my account. I kindly request Agoda to provide me with an update regarding the status of my booking and the payment problem, and to confirm the reservation. I would appreciate it if Agoda could get back to me with this information. Thank you.

I made a reservation through Agoda for a one-night stay at Jabcobs Creek Retreat. Upon arrival, we found our room to be filthy with broken drawers, a foul odor, a malfunctioning air conditioner, and dust throughout. The pool was green due to a long-broken filter, and there were cobwebs, spiders, and bugs everywhere. The windows were dirty, and the outside of our front door was also unsanitary. When attempting to contact the on-site manager, we were hung up on and could not reach her afterward. Due to these conditions causing my friend to have an asthma attack, we decided to leave immediately. I am requesting a full refund for our reservation, as we did not stay because of the false advertising on their site and the substandard conditions. Our booking ID is [redacted] under the name J. Crowe. Please process a refund promptly.

Hello. I made a reservation for two rooms at Vaia Boutique Hotel in Hoi An, Vietnam for December 17th to 19th but accidentally booked twice due to issues with my phone. I realized the confirmation was likely sent to my old email which I cannot access. The hotel suggested I resolve the duplicate booking through Agoda. I need to cancel one of the bookings. I will pay with my credit card on Tuesday in person. My name is Craig Allen, and I will be traveling with my brother Eric Allen. Please assist as I am having trouble updating my email on the Agoda app and Google. Thank you for your patience.

Hi, I accidentally booked Captain's Lodge last November. I am hoping to avoid being charged for this reservation since I won't be benefiting from it. I noticed that this booking didn't go through the usual process I'm accustomed to on your app. Typically, all my past transactions on Agoda required my credit card's CVV number for completion, unlike this one. I usually use the slide to verify charges and then enter my CVV for bookings. Although I understand there's usually no cancellation policy, this particular booking didn't prompt for my CVV. I went ahead and canceled it and am kindly requesting not to be charged for this reservation. Booking ID: [redacted]96 Captain's Lodge and Bar Dates: May 1 to May 5, [redacted]

Hello, I was attempting to update the payment card, but I am unable to locate how to make this change and proceed. I unintentionally made a duplicate booking for the same room on the same date at the same price a few hours ago. I was actually trying to cancel this recent booking, but unfortunately, I ended up cancelling the one that was already paid for instead. Can you please assist me with my previous bookings that I made a while ago and accidentally cancelled, especially the one with the booking number [redacted]36? Thank you.

Hello, I am inquiring about the status of my booking with Citaxel Inn Makati through Agoda. Unfortunately, I missed the payment deadline specified by Agoda and only realized it was in the morning, not the afternoon. Despite this, I have already paid for the booking in full. After contacting a customer service agent, I was advised to submit proof of payment and informed that I would receive an update within 48-72 hours. I am reaching out to check on any progress regarding my booking. I need to confirm if the room is still available for the specified date on Tuesday. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you for your attention to this matter. Booking ID: [redacted] Hotel: Citadel Inn Makati Room Type: Studio City/Country: Manila, Philippines Arrival: December 17, [redacted] Departure: December 18, [redacted]

Hello Agoda, I recently made a booking at Arton Boutique Hotel for December 18th to 19th, [redacted]. I mistakenly thought the booking process wasn't complete and proceeded, resulting in a charge for the room 10 minutes ago. My booking number is [redacted]20. Could you please assist me in canceling the room? I sincerely appreciate any help you can provide. Thank you for your support!

I mistakenly booked a hotel in Udupi for the 14th of March instead of the 15th of March [redacted]. I kindly request to change my check-in date to the 15th of March and the check-out to the 16th instead of the 15th. Please make the necessary corrections to defer the dates as my intended check-in date is the 15th, not the 14th as previously booked in the Hotel Sharada International Udupi. Please confirm. Thank you. B Roy Chowdhury.

Dear Sir, I made a booking with twin beds based on your confirmation, but the hotel stated they have a queen bed. I followed their advice to modify through Agoda. I did not request any changes to my initial booking. The remarks in your confirmation specify twin beds, so I kindly request the twin bed arrangement. Best regards, M A Nesar Hossain Azad

I booked reservation number [redacted]09 at Royal Tulip Gunung Geulis through Agoda on my regular account on the 14th for S$[redacted].01, which was non-refundable. However, the very next day, I searched again on Agoda and found the exact same room with breakfast included for only S$[redacted].78. I am disappointed and feel like I have been overcharged, especially as a loyal customer. I would like a refund for the price difference.

Hello, my name is Daisy Park. I recently paid for a 4-night stay at the Royal Lancaster London Hotel from January 9 to 13. The booking is under the name Daisy Park, but my passport name is PARK SEYEON, which I would like to correct to PARK SE YEON to avoid any confusion. I apologize for any inconvenience this may cause. Thank you and have a great day!

I made a late evening hotel reservation in Tagaytay, Philippines. I received the booking ID and chose to pay via cash deposit at BDO bank. Once I completed the payment and obtained the receipt, I discovered a cancellation email had been sent before I made the payment. I am puzzled about what steps to take now. My money was sent, but my booking was canceled. I urgently need the reservation confirmed as my dates are approaching. This situation is quite inconvenient for me. I have been awaiting updates since last night, but no one has contacted me with any progress or resolution.

I would like to request a refund for a booking at Acacia Court in Cairns, Australia, made for my son Samuel Coutts in January [redacted]. I accidentally booked it today, December 15th, mistaking the dates for tonight, December 15th. Can you please cancel the booking and refund the $89 to my Visa Card? Kindly confirm the refund through my email [redacted] Thank you. Veronica Coutts

Booking number: [redacted] Hotel Horizon Seminyak Bali I made a reservation for this hotel assuming that the room accommodates 3 people without any additional charges. However, I realized after the booking was confirmed that an extra bed fee was included. I kindly request to cancel this booking without any penalty as this exceeds my budget. My cousin G. Benidy experienced the same issue. We are one group traveling together. Thank you.

I had booked a Classic Double or Twin room at OYO [redacted] West Inn Hotel in Mumbai, India, for the dates 18th to 20th October [redacted]. Upon reaching the hotel, they informed me that the rooms were full and could not accommodate me. OYO promptly canceled my booking without consulting the hotel and advised me to seek a refund through their customer service. This experience was extremely disappointing, forcing me to find alternative accommodation like Hotel Avista. Unfortunately, my stay at Hotel Avista was also subpar. Booking accommodations online should be convenient, but this experience has left me dissatisfied.

I made a booking in Jammu from 11th to 13th November [redacted]. I received an email confirmation for my stay at Shiv Shakti Residency with booking ID [redacted]65. Payment was deducted from my bank account. Upon arrival, the hotel denied my reservation, claiming they hadn't received the payment. I had to arrange and pay for a higher-priced room. I attempted to contact customer care, but due to mobile service being suspended in Jammu, I was unable to reach them. I faced significant inconvenience. I have neither received a hotel room nor a refund for my original payment.

During my recent three-day stay at ARIANNA HOTEL in Singapore, I chose the "pay at hotel" option. Upon check-in, I paid [redacted] SGD for my stay and have the receipt. However, despite being checked in, my booking was cancelled the next day by Agoda for a no-show, which is inaccurate. My booking number is [redacted]13, and I request that Agoda updates my account to reflect that the booking was completed, linked to my email [redacted] I believe Agoda should take action against ARIANNA HOTEL for their misleading actions.

I made a reservation for an air-conditioned room under the name Amol Temkar at C Beach Resorts in Arnala, Virar for December 14, [redacted], for the following day. I received a confirmation email. Upon arrival, the resort staff denied our booking, mentioning they were not affiliated with Agoda or OYO as indicated in the confirmation email. Consequently, I had to pay an additional Rs. [redacted] for a non-air-conditioned room. It is frustrating to encounter this discrepancy. I kindly ask for a refund of Rs. [redacted] since I was billed twice for a single room. If this matter is not resolved promptly, I will be compelled to share my experience on various hotel review platforms.

I made a reservation for an air-conditioned room at C Beach Resorts in Arnala, Virar for the **th of December, ****, under the name Amol Temkar. Upon arrival, the staff informed me that they had no affiliation with Agoda, despite my confirmation email mentioning OYO, which also does not have a partnership with the resort according to the staff. I had to rebook a non-air-conditioned room at an additional cost. I am requesting a refund of the extra amount paid. It's disappointing that hotels shown on the website lack actual ties with your service. If this matter is not resolved promptly, I will have to share my experience on multiple hotel review platforms associated with your website.

I need assistance with my recent reservation through Agoda for a hotel in Ft. Lauderdale, Florida, from Dec 15 to Dec 17. I used my card for the transaction, although I can't find my confirmation number. The payment seemed to go through, but the hotel has no record of my reservation. I rely on weekly bookings at this and other locations and have never had problems until now. It's urgent as I currently have no place to stay. The charge hasn't appeared on my card statement, indicating a possible issue with the transaction. Your prompt attention to this matter is crucial for me to secure my reservation. Thank you.