Agoda Customer Service Issues

Hello Agoda, I made a reservation for a room at the Heart Building in Media City for 11/12/[redacted]. After that, I accidentally booked another room for the same day, 12/12/[redacted]. Could I please reschedule one of these bookings? I am a regular user of your service, and I would greatly appreciate your assistance. These bookings were just made, and my email is [redacted] Thank you very much for your help.

Hello, I hope all is well. We have previously reached out to address an ongoing issue. We are registered with you as Wilton Manor guesthouse in Cape Town. The challenge we face involves guest arrival times. Not being able to directly communicate with guests leaves us unaware of their arrival time. Booking.com allows us to contact guests, but Agoda does not. It would be incredibly helpful if your booking platform could include a field for guests to input their estimated arrival time. This simple addition would greatly benefit guesthouses like ours. If we do not receive a solution or plan from you on how to address this matter, we may reconsider our partnership in the coming year. This issue has persisted with your service and remains unresolved. We sincerely hope for your prompt attention to this concern. Thank you. Best, Inge.

I accidentally booked a stay at Insignia Luxury Apartment on Agoda without intending to. When trying to browse other hotels, the website prompted me to enter my banking details. Unfortunately, it charged my account instead of letting me see other options. This is my first time using this website, and I'm unfamiliar with the process. My account was debited R [redacted] for a three-night stay, which is more than I intended to spend. I urgently need a refund to book at a more affordable hotel.

I accidentally booked a room at Insignia Luxury Apartment on Agoda without realizing it. I was only trying to browse the rooms and other hotels when the website prompted me to enter my banking details. I thought I was just continuing to browse, but it ended up charging my account R [redacted] for Three nights. This is my first time using your website, and I am not familiar with how it works. I urgently need a refund as I would like to book at a different hotel. Please assist me with this matter. You can reach me at [redacted] or [redacted], or email me at [redacted] or [redacted]

I made a mistake by booking a room at Insignia Luxury Apartment in Sandton, Johannesburg, South Africa on Agoda without intending to. While trying to view other hotels, I entered my banking details as per the website's request, only to find out it immediately charged my account for R [redacted] for Three nights. This is my first time using the website and not familiar with the process. I need a refund urgently as I need to book a more affordable hotel. Please reach out to me at [redacted] or [redacted] or via email at [redacted] or [redacted]

I reserved a hotel in Perth, Australia for $92 per night. Initially, I was informed that there would be no charge, but I was billed for the full amount of my 5-night stay on my credit card within a week. Unfortunately, the booking is non-refundable. I noticed that each time I visit the Agoda website, I see a lower rate per night for the same room type. I've attempted to reach out to Agoda through their online platform, but it seems like I'm just going in circles.

My Booking Id is [redacted]64. I made a hotel reservation and canceled it with free cancellation by December 12th. I noticed that even though I canceled on time, my credit card was still charged for the booking. On the mobile app, it shows that the refund amount is 0 and does not reflect the debit from my credit card. When can I expect to receive the refund?

I reached the hotel I had reserved, and they informed me that it has been fully booked since November. I am now being transferred to another OYO property in the region, but they haven't provided me with the specific location or details about the new accommodations. Despite waiting for 30 minutes, no manager has come to address my concerns or contact me as I requested. This delay has resulted in missing my first business appointment. OYO claims that I should have received an email regarding the cancellation of my original booking, but I never received such communication.

I recently made a booking with Booking No. [redacted]23, but mistakenly booked the wrong destination. After realizing the error, I promptly contacted Agoda to cancel the reservation. I spoke with a consultant named John who successfully arranged with the hotel for a refund. However, I have not received the cancellation email or refund yet. I am now looking to book a place near my vacation spot but currently lack the necessary funds. Please advise me at your earliest convenience. Thank you in advance. Regards, A. HALAM

After mistakenly booking an apartment in Blouberg Strand, thinking it was in Strand, I realized it was located far from my destination in Eersteriver where I have a ceremony to attend. I quickly contacted Agoda to cancel the booking and requested a refund. Fortunately, the consultant was able to persuade the hotel to refund me without any penalties since it was done on the same day as the booking. Now, I am eagerly waiting for Agoda to process my refund so I can find accommodation closer to my event before all the hotels are fully booked. My reservation number with Agoda was [redacted]23 for the dates of December 20th to 23rd, [redacted].

Hello, I would like to bring to your attention that I made a reservation for two rooms through Agoda with booking ID: [redacted]01 at Redfox Aerocity Delhi for December 6th, [redacted]. The hotel staff informed me that Agoda would provide the receipt for this booking. However, I have not yet received the receipt. I kindly request that you issue the receipt in the name of HR Services in Panchkula, Haryana, and include the GST number: 06AABPU6635Q1Z0. Thank you. Best regards, AU

I kindly request to cancel my reservation at Nathan Hotel with a discount for January 2-3, [redacted]. The booking is under Maria Teresa Dolores Gomez Estoesta. The charges are already on my credit card. I am now seeking a refund. Our original plan was for a Hong Kong anniversary trip, but my husband accidentally booked Japan for the same dates.

Good afternoon, I am Bruna Catarina Oliveira da Silva, and I made a reservation through booking.com. They advised me to contact you directly regarding reservation number [redacted][redacted] and confidential number [redacted]. I mistakenly selected the wrong dates. I intended to book from December 14th at 9 am until December 15th rather than from December 15th to 16th. I have tried calling multiple times, but the line is busy. Could you please adjust my reservation accordingly and provide me with a confirmation? Thank you sincerely for your assistance. Best regards, Bruna Silva

Confirmation: [redacted][redacted]72 PIN: [redacted] Hello, I have made a reservation at the Berlin Bismark Hotel for two nights starting tomorrow. Regrettably, I am unable to make the trip due to unexpected medical issues. I booked through Booking.com, but when I contacted their customer service, I was informed that the reservation was actually made via their partner Agoda. Could you kindly assist me with this situation? Thank you, Stephen

Dear Customer Service, I hope all is well with you. I need to report an incident regarding a booked reservation I was unable to use at the Woodlands location due to them being fully booked. It is disappointing that no one contacted me earlier to inform me of the lack of availability, especially after I had already made a payment assuming everything was in order. I recognize that unexpected issues can arise, but it is important to keep clients informed to avoid such situations. I look forward to your response regarding this matter. Thank you. Sincerely, Jas

Hello, I'm Miss Ong and I have a question about my booking confirmation # [redacted]89 for check-in on January 24, [redacted]. I received a text from the owner on Monday, December 9, [redacted], at 9:14 PM stating that the reservation couldn't be confirmed due to a price error. I asked why this happened, and the owner gave me the option to top up the payment or cancel the reservation. When I inquired about the top-up amount, I didn't receive a response until yesterday at 6:28 PM when I asked for an update. The owner then informed me that we would proceed with a full refund. I made my reservation on November 25, [redacted], early so we could celebrate Chinese New Year at Genting Highland with my parents. I have trusted AGODA for many years, which is why I always return to them for my bookings. Unfortunately, the owner of this unit, which we selected for its wheelchair accessibility due to my dad's condition, has not been very friendly. Honestly, this experience has left me dissatisfied. Thank you, From Vanesse O.

Hello, Could you please assist me with my situation at the Regent Hotel regarding my booking details? My booking ID is [redacted]13. I had reserved a double bed room for a two-night stay from December 13th to December 15th, but upon arrival, I was assigned a twin bed room instead. Despite confirming my reservation with the hotel staff, they mentioned receiving conflicting information from Agoda. Unfortunately, there are no double rooms left. I kindly request Agoda to compensate by offering a free upgrade to a larger room. Your prompt attention to this matter is greatly appreciated. Thank you.

I reserved a 5-night stay at Fonseca Beach Resort OYO in Mumbai. Upon arrival, I was informed that foreigners are not permitted to stay there. I am seeking a refund for the 4 nights booked as we were denied accommodation. The reservation was for December 12-17, and I made the payment online with my card. I was advised to reach out to Agoda since I couldn't make phone calls from India. The booking ID is [redacted]25. Thank you.

Booking Reference: Booking ID [redacted]33 under L.L.C. Hello team, we acknowledge that the booking is non-refundable. Unfortunately, a miscommunication led to a double booking on our part. We have a family matter to attend to on that day. Is there any way to cancel the booking and receive a full refund? We realized the error the day after booking, but we were preoccupied with work. We kindly ask for your understanding and assistance in this situation. Thank you.

Subject: Double Booking Issue - Campanile Paris Bagnolet Dear Manager of Agoda Customer Service, I am writing to address a concern regarding a double booking incident at Campanile Paris Bagnolet. On November 20, [redacted], we encountered a situation where we unintentionally made two reservations for the same period (Nov 21-24) under booking IDs #[redacted]76 and #[redacted]84, in addition to our initial booking ID#[redacted]20 for Nov. 20-21. The front desk staff at the hotel advised me to contact Agoda Customer Service for assistance in resolving this matter promptly. I immediately reached out to your team via email to request the cancellation of one of the duplicate bookings under #[redacted]76. While the cancellation was processed swiftly, I have yet to receive a response regarding my plea for a refund due to the honest mistake made. As a loyal customer, I kindly ask for your understanding and consideration in this matter. I eagerly await your prompt response and hope for a favorable resolution to this issue. Thank you for your attention and assistance. Warm regards, Winniefred / Julia B. [redacted]