Good day. We have contacted you previously about this problem. We are listed with you...

GetHuman4077438's customer service issue with Agoda from December 2019

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman4077438's own words
Good day. We have contacted you previously about this problem. We are listed with you as a guesthouse. Wilton Manor in Cape Town. We have continious problems with arrival times of guests. We cannot contact them directly and therefor we have no idea what time they will arrive. Booking.com gives us the option to contact the guest but not Agoda. Why can you not put in on your booking website a time of arrival. This will help guesthouses alot. If you dont get back to us with an option as how you going to assist us in this matter we will cancel you partnership with you in the new year as this has been an ongoing matter with you and its still not solved. Very unhelpful situation. Your urgent attention regarding this matter will be greatly appreciated. Regards Inge

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Agoda

Customer service issue
Reported by GetHuman4077438
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 11893 others
0 customers following this

Timeline

GetHuman4077438 started working on this issue
Dec 11th, 2019 11:48am
GetHuman4077438 indicated the issue is not fixed yet.
Dec 15th, 2019 8:03am