Agoda Customer Service Issues

My name is Alok kr Ranjan, and I made a reservation for 3 rooms at Heritage Resort in Manesar, Haryana. I tried to pay using my SBI debit card twice but was unsuccessful. Please confirm my booking for 3 rooms from December 13 to December 15, for the superior king rooms with breakfast for 6 people. I don't have a credit card. My booking ID is [redacted]65. I have already contacted Agoda via message and email, and also called the hotel. I am eagerly waiting for a prompt response. Thank you. Alok kr Ranjan, email: [redacted], phone: [redacted].

Hello, I made a non-refundable booking through Agoda. Despite multiple attempts, I have been unable to reach the accommodation for a modification. I mistakenly booked for May 26th instead of April 26th. Could the hotel please change this for me? My booking number is [redacted]99. I would appreciate if Agoda could assist in contacting the hotel to request the date change. Looking forward to your response. Regards, Nicole D.

Booking No. [redacted]71 Refund Due to Cancellation (We have previously sent this email multiple times to [redacted] but never received a response, so we are trying this route now.) We made a mistake when booking the hotel room at B&B Hotel Trieste and subsequently canceled later. The cancellation was done, as instructed by booking.com, directly with the hotel. According to the information from B&B Hotel Trieste, one night must be paid as per the contract. Agoda is responsible for refunding the remaining amount. We paid Fr. [redacted].- for 6 nights. Therefore, we kindly request a refund of Fr. [redacted].- that is rightfully due to us. Thank you and best regards, Nathanael J.

Dear Agoda, I have booked hotel rooms with your company many times and have been satisfied until now. My recent experience at the New World Hotel with Booking number [redacted]23 was a disappointment. I have attached evidence to support my claims. During my stay, the room lacked clean bed sheets and instead had old, dirty blankets. The door did not close properly from the inside due to gaps, and there was a strong smell of smoke, including marijuana, coming into the room. Despite informing the reception multiple times, the heating issue was not resolved, and we encountered difficulties communicating with staff who appeared to be under the influence. Only one cleaning was provided despite daily requests, leading to my girlfriend developing red spots from bed bugs and unclean bedding. The hotel manager's response was unsatisfactory, prompting us to move to the Four Points by Sheraton where a photo of my credit card and passport was requested due to a fraud prevention measure. While the Four Points Sheraton was satisfactory, the overall experience marred our holiday. I hope that Agoda can address these concerns with the management of New World Hotel and improve future stays at this property. I have already lodged a complaint with Agoda but have yet to receive a resolution. Sincerely, Császár Péter Booking References: [redacted]23, [redacted]78

Hello, We are the owners of Loboc Cool River Resort and we are facing an issue with our Agoda listing. We are unable to log in to our Agoda account and do not know our Agoda I.D. Additionally, we need to change some dates on our listing as it incorrectly shows as sold out when it is not. We are unsure which email we used for registration, but it could be either [redacted] or [redacted] Our partner, Mr. GEOFF MACMILLAN, is the host on Agoda, and his contact number is [redacted]0. Any help with this matter would be greatly appreciated as we are eager to make these changes promptly to attract more guests. Thank you. Best regards, Loboc Cool River Resort

Hello, I am facing an issue getting a refund for a canceled booking made through Agoda. I paid for the reservation using RHB online. The booking was for KK Vacation Apartments @ Marina Court Resort Condominium in Kota Kinabalu on December 3, [redacted], and Agoda canceled it on the same day. My Booking ID is [redacted]00. I can be reached at [redacted], and the booking was made under the name Amy Lyia. The refund amount is Rm332.20. I kindly request your prompt assistance in processing the refund. Thank you for your help in this matter.

I made a reservation at a property for 9/12/[redacted] to 24/12/[redacted]. Upon arrival on the 8th evening, I inquired about my check-in time for the next day, and was told it would be in the afternoon. When I returned on the 9th evening to check-in, I was informed that the property was unavailable. I contacted +91 [redacted], the owner's phone number, but to no avail. OYO could not assist with transferring my booking, so I had to arrange a new reservation at Seema Residency, incurring additional costs. Seeking a refund for my abandoned Royal Inn booking has been challenging, as OYO directed me to contact Agoda for assistance. The customer service process with Agoda is proving difficult. Any guidance on resolving this matter would be appreciated. -AJ+91 [redacted]

I am seeking a refund for my cancelled booking as I did not receive a cancellation confirmation and the payment was processed. I have another reservation through agoda at a different hotel so I do not need both. The cancellation reference number is [redacted]33. I contacted agoda customer service this morning, and they were going to inform Breakfree Acapulco Resort regarding the refund and cancellation, but I have not received any updates from agoda yet. Any help would be greatly appreciated.

I recently booked a hotel in Hissar, Haryana, India through Agoda with Booking Reference No. [redacted]47. I made a full payment for a two-day stay. However, upon arrival, the hotel refused to accept online payments and demanded cash instead. After reaching out to OYO, they agreed to provide a full refund. I kindly request Agoda to process this refund promptly. It would be beneficial if Agoda could ensure the validity of payment methods with their listed hotels and maintain hotel quality standards. This was a disappointing initial experience with an Agoda booking, so I am hopeful for a swift resolution and the refund of my payment.

Booking Reference Number: [redacted]47 I reserved an Oyo hotel in Hissar, Haryana, India using Agoda and paid in full for a two-day stay. However, upon arrival, the hotel staff refused to accept the online payment and demanded cash instead. After contacting OYO, they agreed to provide a full refund. I kindly ask Agoda to expedite the refund process. It is important for Agoda to ensure that hotels adhere to online payment policies. Additionally, the quality of the hotel was not satisfactory. This has been a disappointing first experience with hotel booking through Agoda.

Unfortunately, I'm unable to proceed with my Singapore travel plans due to unexpected circumstances. The hotel has kindly agreed to waive their charges, as evidenced in the attached email. I am reaching out to seek your assistance in resolving this matter. Your prompt attention to this issue would be greatly appreciated. Looking forward to smoother travels in the future. Warm regards, Barbara Hello Barbara, Thank you for reaching out to us. We regret to learn about your inability to travel and stay at the hotel as planned. In a goodwill gesture, we are granting a one-time exception for cancellation without any penalty charges. The hotel has not yet processed any charges through Agoda, so kindly contact Agoda directly to proceed with the cancellation and have the penalty fee waived. If you need further assistance, please feel free to reach out to us. Don't forget to enroll in Hilton Honors for exclusive benefits wherever you travel. For the best online rates, click here to find out more. Warm regards, Shila Hussin Reservation Coordinator (Logo attached: HGI_SINGI_Logo_Full_Color LowRes)

I am disappointed with the Agoda review. The information provided is completely inaccurate. The property only has one staff member, and the environment is in poor condition. It is dirty, lacks maintenance, and the rooms are in bad shape. The water heater is unsafe, causing power outages. Even the bedsheets have footprints on them. It's concerning to see the air conditioning unit placed on the floor. The toilet bowl appears to have not been cleaned for months. Paying Rm231.18 for this hotel is more costly than a 4-star hotel in Bangkok. This experience has truly dampened our holiday spirits. Agoda should conduct a thorough evaluation of this hotel and reconsider recommending it to others. I have taken photos to illustrate my complaints.

I would like a refund for this booking due to the extremely unsatisfactory conditions. The room was dirty, with dusty flooring and a lack of cleanliness throughout. There were no telephone, slow draining shower, rubbish under the bed, and no available outlets for charging devices. Despite booking a deluxe room, it was much smaller than expected. After spending only an hour, I encountered unfriendly staff and overall poor service. Additionally, the receipt issued shows a lower amount than what was deducted from my account. I feel my money has been wasted and am hoping for a prompt refund.

Dear Sir, I require immediate assistance with my booking at Park Royal (Booking number: [redacted]92) for 3 rooms for 3 nights. Due to an error caused by typing too quickly, the check-in date should be on the 26th and check-out should be on the 29th of January [redacted]. I mistakenly entered one day earlier. Park Royal has agreed to the change, but I need your help to update the booking. Thank you for your assistance. Sincerely, Josephine L. N. Y.

Booking ID [redacted] was originally scheduled for 1st to 5th December but got rescheduled due to bad weather to 8th to 10th December. Upon arrival at the hotel at 9 am, we requested an early check-in, which was not acknowledged by the receptionist. Despite other guests being given the option to switch rooms, our request was ignored, leading to frustration. Eventually, after paying additional fees and tentatively booking another room for my mother-in-law, the next day turned into a hassle. Confirmation of the additional booking was mishandled, requiring me to return to the hotel during an event, disrupting my plans. Dissatisfied, we decided to check out early, seeking a refund for the remaining days. The hotel manager informed me that Agoda hadn't paid them yet and to contact Agoda for a 50% reimbursement request.

Hello. We reserved a stay at Isla Bonita Resort in La Union with confirmation number [redacted]44. Upon arrival, we discovered that the beach is closed, which was disappointing as we traveled from Manila specifically to enjoy it. The front desk advised us to contact you regarding a refund. Your prompt response is greatly appreciated. Thank you.

I have a booking with THE FACE SUITE KL from December 23rd to 25th with Booking ID: [redacted]28, but due to a home emergency, I am unable to go on the trip. I know it's a non-refundable booking, but I wanted to check if there is any possibility of a refund. I appreciate any help or advice Agoda can provide. Thank you for considering my situation. Best, Iris

Subject: Displeased with Accommodation Experience To Whom It May Concern, I would like to address my concerns regarding my recent booking with the reference number [redacted]37 at Ohana Bukit Jalil Axiata from 7/12/[redacted] - 8/12/[redacted]. Upon check-in on 7/12, my companions and I were disappointed by the lack of cleanliness in the accommodation. The excessive dust throughout the house made our stay very uncomfortable. The actual condition of the house did not align with the images displayed on the Agoda website, leading us to believe there was false advertising. Among the issues we encountered, we found that one of the rooms had a non-functioning fan and lacked air conditioning. The blankets stored in the cupboard emitted a musty odor and were covered in dust. The overall moldy smell in the apartment left us feeling repulsed, prompting us to seek alternative accommodation and forgo staying the night. Although we were unable to return the keys in person on 8/12 due to prior commitments, we have since sent them back via post. The owner's claims of us leaving lights and air conditioning running are unfounded, and I kindly request an investigation into this matter. While I understand a full refund may not be possible, I urge for corrective actions to prevent other customers from experiencing similar issues that we believe constitute misleading practices.

I booked a room at the Grand Paragon Hotel in Malaysia with booking ID [redacted]45. Prior to confirming the reservation and making the payment, I verified that breakfast was included. However, upon receiving the confirmation, it did not mention breakfast. I checked the Agoda app again and found that it does include breakfast. Unfortunately, since it's a non-refundable booking, I am unable to cancel and rebook. I kindly request Agoda to cancel my current booking so that I can rebook the hotel with breakfast included.

Dear Sir/Madam, I am Shenkx from Malaysia and I need help regarding the payment charges for my booking. I recently booked a 4-day, 3-night stay at Hotel Select Inn Mishima in Japan, changing my dates from January 29, [redacted] - February 1, [redacted] to January 30, [redacted] - February 2, [redacted]. The total amount increased from RM [redacted].21 to RM [redacted].25. The property informed me that they only received [redacted] yen (approximately RM [redacted].54) and did not charge for the date changes. Despite this, the booking statement shows an additional RM [redacted].24 for a cancellation, which I did not request. Booking Details: Agoda Booking Account: Shenkx Sheng Booking ID: [redacted]43 Date of Booking: December 7, [redacted] Room Type: Small Double Bed (Non-Smoking) Number of Rooms: 5 Number of Guests: 9 Payment: Credit Card under the name of Goh Siew Kooi I kindly request clarification and resolution on the correct total payment charged for my stay. Thank you for your prompt assistance. Regards, Shenkx