Agoda Customer Service Issues

Dear Agoda Team, I booked a room at Sky Suites Bangkok through Agoda for one night, checking in on January 3, [redacted], and checking out on January 4. Agoda mentioned that payment wouldn't be required until January 1. I'm wondering if the payment needs to be made in advance through a Visa card. I don't have a Visa card and am unsure about the payment process. Can I pay when I arrive at the hotel instead? Also, could you clarify if the payment should be in THB or USD? Your assistance on this matter would be greatly appreciated. Thank you.

I made a booking for my client under [redacted]36, but sadly, my client's husband, who was part of the booking, suffered a heart stroke and needs four months of bed rest per the doctor's advice. Due to this medical emergency, my client needs to cancel the trip. I am aware the booking was non-refundable, but I kindly ask for assistance from the management in this situation. Thank you for your help and understanding.

I booked a one-night stay in Paris for Saturday, December 7th. Unfortunately, there are major disruptions due to the Paris Strike causing Eurostar cancellations. I contacted you on Thursday, December 5th, to cancel my hotel reservation. I am disappointed to learn that I will lose my money and incur a fee for the cancellation. It seems unfair and unreasonable as this situation is out of my control. I kindly request a refund under these circumstances.

Hello, I need some assistance as I unintentionally made a reservation through your app recently. I was only checking for pricing, but my card details were saved and the booking went through without my consent. I do not intend to use this reservation and would like to cancel it for a refund. The booking ID is: [redacted]44 Email associated with the account: [redacted] Contact Number: +[redacted]53 Thank you for your support.

I am urgently seeking relocation from my current apartment at The Suite Apartments in Phuket, Thailand. Having endured two sleepless nights, my family and I are experiencing discomfort. Unfortunately, the provided phone number for Thailand is inactive, hindering our ability to communicate our concerns. Upon our arrival, we initially attributed our fatigue to jet lag, but it became apparent that the accommodations were the source of our troubles. My brother now suffers from severe back pain caused by the substandard beds. The misleading location description has further dampened our holiday spirits. I kindly request prompt contact via email to address this urgent matter.

Hello, My daughter is currently staying at the Ibis Central in Melbourne, Victoria. Her scheduled arrival date is 10/12 with a departure date of 12/12. Unfortunately, due to unforeseen circumstances with her ill grandmother, she may need to cancel her booking. I am reaching out on her behalf to inquire about the possibility of receiving a credit or refund for the accommodation. Kristen Kim Michie has been looking forward to this trip and I, her mother, am hoping to assist in resolving this matter to ease her concerns. Your prompt response regarding the decision on this request would be greatly appreciated. Thank you, Lynne Michie

On May 12th, [redacted], I made an online reservation for a room at the Ritz Carlton hotel in Perth, WA for December 31st, [redacted] through agoda.com. They provided me with a booking confirmation ID number: [redacted]87. Despite expecting to receive a confirmation email within 10 minutes, I did not receive anything. I paid via PayPal, but upon checking my bank account, no amount has been deducted. I kindly request an email response to address and resolve this matter and to confirm the booking. Thank you. - Michel Dupouy

I had originally booked OYO [redacted] Theem Plaza for Nov 20 to 21 with booking ID [redacted]25. However, upon contacting the hotel, I was informed that it is undergoing renovation and my booking was canceled. I ended up booking Express Inn with booking ID [redacted]61 and was charged for both reservations. I attempted to reach customer care but the number provided was not working. I believe I should be refunded for the first booking as the cancellation was not initiated by me. Kindly address this issue. Additionally, could you please provide the current customer care contact information in case I need to get in touch?

Booking ID [redacted]99 I made a reservation for one night at a hotel and provided my credit card information for payment. Unfortunately, the payment is not going through. Despite receiving a notification from Agoda, I attempted to make the payment with a different credit card, but the issue persists. Both cards are valid and have been working fine otherwise. I kindly ask for the cancellation of my booking due to the challenges faced with payment processing and the lack of structured customer service responses. Please proceed to cancel my reservation. Thank you, Srikanth

During my stay at 3 Towers Motel in Malaysia from November 24th to 26th, I interacted with an Agouda representative and paid a [redacted] ringgit deposit. I was promised a prompt refund. Despite multiple attempts to retrieve the deposit upon checkout, there was no response initially. Later, I was informed the refund would be credited to my bank account. However, it has been a month of continuous follow-ups, with the Agouda representative offering delayed responses and inadequate updates. Recently, the representative cited complications with international transfers, which I find questionable given the nature of motel clientele. I am requesting an immediate refund and urge for improved customer service at this establishment.

I mistakenly made a hotel reservation with Booking ID # [redacted]57 for the check-in date on the 6th of December instead of the 14th of December. I kindly ask for the cancellation of the booking and a refund. Although I am aware that it is a non-refundable booking, I would appreciate your consideration due to my frequent stays. Furthermore, I wish to bring to your attention a technical issue where the check-in time was allowed to be selected as 3 am for today's date. Had this glitch not occurred, I would not have proceeded with the booking. Looking forward to a positive resolution.

I encountered technical issues while trying to book a hotel. During my initial attempt, I booked without signing into any accounts. After making the payment, the page did not refresh and displayed an error message stating, "Your session has expired, please try again," with no booking confirmation. Additionally, I did not receive any emails regarding the booking. The page redirected me to the main Agoda page. For the second attempt, my friend signed in to her account and booked the same hotel at the same time. I would like to cancel my initial booking and receive a refund if possible. Thank you in advance.

Dear Sir/Madam, I am writing to request a refund for reservation [redacted]58 at Central Park West Hostel for 5 nights from November 29th to December 4th, [redacted]. I paid US$[redacted].12 with a credit card, as confirmed in the email sent on November 26th, [redacted] to my email address [redacted] Upon arrival, I was given different room arrangements than what was agreed upon. I requested a room for 2 people but was assigned shared rooms with others, which was unacceptable. Due to this and feeling unsafe, I had to cancel my reservation at the hotel, and was told that the refund would be processed by Agoda.com. I have been trying to contact you since November 29th, [redacted], but have been unable to reach you by phone or email due to technical issues. Despite this, I trust Agoda.com to handle the refund promptly to the provided bank account [redacted][redacted]3-18 (CCI) at BANCO BBVA PERU. Sincerely, Diego A. Melendez M. Lima, Peru

Our experience at Shanghai and Siem Reap, both booked through Agoda, was exceptional. However, upon check-in at Hai Bay Hotel in Hanoi, we were disappointed with the incredibly small and poorly designed room. The lack of space to even open a bag and the issue with the cupboard door hitting the room door make the stay uncomfortable. The hotel does not live up to the advertised renovations. I wish to cancel this booking, leave a negative review on Agoda and TripAdvisor, receive a full refund, and book another hotel through Agoda. I have several more reservations through Agoda and this experience is unacceptable. Please contact me promptly with alternative options. Thank you, Sunil.

Hi there, I made a booking with the ID: [redacted]81 for a Luxury Seaview Studio for the check-in date of 06/12/19. Unfortunately, my staff encountered an issue with the check-in process as they arrived around midnight. The hotel has been requesting a security deposit, but my staff had work obligations that led to their late check-in. I understand the importance of following the hotel's check-in time and I believe that the room should still be guaranteed regardless of the arrival time, as full payment was made during the booking. This situation should not be considered a no-show. I am curious if it would be possible to request a refund in this case.

Dear Agoda Team, I hope this message finds you well. Booking ID: [redacted]17 Member ID: [redacted] Property: Spot on [redacted] Four Seasons Inn Bishnupur Address: Rajarnat Chowmatha, SRCM Road, Rajarnat, Kolkata, West Bengal, [redacted], India Booking Details: Two rooms for December 06-08, [redacted] I am writing to report a troubling incident during our recent stay at the Four Seasons Inn. Upon our arrival at midnight, my family, including my wife, her minor child, and elderly parents, were unfortunately denied check-in under the premise that the accommodation did not accept foreigners. This restriction was not communicated during the booking process on Agoda's website, leading to significant distress and inconveniences for my family. Furthermore, we have not received a refund for the booking amount. I kindly request a full refund of the booking fee and compensation for the distress caused. Thank you for your attention to this matter. Warm regards,

Hello, I am from Brunei Darussalam. I recently made a booking for tomorrow, the 8th of December, just a few minutes ago. Trying to find the best price, I selected a hotel and secured my booking through the Agoda app. I mistakenly thought the payment was in Brunei Dollars (BND), but it turned out to be in USD. I used my mom's card, which has caused her to be upset, and she would like a refund. Is there a way to have the money returned to the bank account that I initially used for the booking payment? Thank you.

Hello, my name is Adam R. I made a booking through Agoda last August for a stay in McLaren Vale. I received an email stating my booking was canceled. When I tried to log into Agoda, I was unsuccessful. I contacted the individual who made the booking and she confirmed its cancellation. The email linked to the booking was terminated since I was no longer employed, and I couldn't access it. I realized Agoda still charged me without any notice. I kindly request a prompt refund of $[redacted]. Thank you, Adam.

I recently made a hotel reservation at The Shalimar Mumbai with booking reference number [redacted]73 under the name Rashmi Gautam for a stay from December 5th to December 6th. However, during check-out, the hotel manager didn't provide me with an invoice. He mentioned that I would receive the invoice via email from Agoda. The invoice he provided had a reduced amount accounting for your commission charges. Could you please ensure that the payment invoice is sent to my email address: [redacted]? Thank you.

Agoda Booking Id [redacted]48 December 10, [redacted] Hello! I reached out to Mycube by Mystays Asakusa Kuramae's customer service, and they mentioned they would allow free cancellation for my existing booking. Please check your email for the correspondence from the hotel. Hello, I emailed Mycube by Mystays Asakusa Kuramae asking to proceed with my reservation. They advised me to make a new booking as my previous one was voided. Could you guide me on how to proceed with the new booking? Thank you, Hilda