Agoda Customer Service Issues

There are bushfires in the area where I have accommodation booked. I've been unable to reach the cabins directly, and they suggested I contact Agoda. I've been having trouble finding Agoda's phone number. I'd like to reschedule my booking for March [redacted] due to the road closures from Dolphin Point to Batemans Bay Rd. I hope to keep my booking but need to cancel for now due to the fire situation. Thank you.

I had to cancel my reservation [redacted]43 due to a serious health issue. I reached out to The Green Hotel on November 13th to inform them and help resell the room. I kindly request a refund since I notified them in advance. They requested a medical certificate, which I sent but they were unable to download. I was advised to contact Agoda for assistance. I was assured a full refund by Ms. Jutajit, the General Manager of The Green Hotel. I appreciate your understanding and assistance. Thank you. Looking forward to your prompt response. Best Regards, Livilla

Hello, my name is Susi Marleena. I recently made a booking at the Waterfront Boutique Hotel in Port Dickson. During my first attempt to make a payment, the system encountered an error. I tried again, but unfortunately, the error persisted, resulting in two payments being deducted from my bank account. I am seeking a refund for the second booking payment. I have contacted the hotel, and they advised me to reach out to Agoda to facilitate the refund process. Thank you.

I accidentally entered my email address incorrectly as "[redacted]" instead of the correct email "[redacted]" My name and bank card number are accurate, but I did not receive the booking confirmation due to the email error. Agoda deducted RM149.82 from my account, and I am unable to cancel the booking without the reference ID. I contacted the hotel, and they confirmed my name is not registered yet. Please reach out to me as soon as possible. Thank you.

I made a booking for my aunt at Nara Hotel in Nara, Japan through Agoda. The website mistakenly listed me as the lead guest instead of my aunt. I promptly canceled the reservation due to this issue. Agoda's policy does not allow the modification of the lead guest name. Although the reservation is nonrefundable, I canceled it within a minute and made a new booking. I am concerned about whether my card has been charged for the initial booking. Thank you.

I am disappointed with the room I booked at OYO CHARU COMFORTS in [redacted] located at [redacted], Cottonpet Main Road with booking confirmation no.[redacted]21 for a stay from December 3rd until December 20th, [redacted]. The room was very sub-standard and claustrophobic, making it unbearable to stay in. When we requested a different room, our request was denied, leading us to cancel our booking and move to another hotel. I am seeking a refund of USD [redacted].40, which was promptly deducted from my Axis Bank travel card. I will be sharing my experience on travel websites to inform others about the hotel selection process. I kindly request an immediate refund and confirmation of the payment release.

My husband, T.M., made a reservation at Lesedi Cultural Village for November 30th to December 1st, [redacted]. We received an email confirming payment from your company. However, upon arrival, we were informed the place was fully booked. We attempted to cancel but were unsuccessful. We contacted your call center to report the issue, and were assured they would investigate with Lesedi Cultural Village about the booking status. Unfortunately, we have not received any further communication from your company. Please respond to my email. Thank you.

I made a hotel reservation in Kottayam under the name of Venkatest Kanapuram with booking ID [redacted]97. Initially, I intended to book a room with free cancellation but later found out there's a 50% charge even for canceling two days after booking. I am disappointed with this policy and now hesitant to make future bookings through Agoda. I kindly request a full refund for my hotel booking. I was unaware of Agoda's cancellation terms and conditions, and I will be more careful with future bookings, even if there are only a few rooms left, as was the case with my previous reservation.

I arranged a booking as a gift, but my daughter can't go due to her children being unwell. I canceled the booking within 4 hours of making it, well before 30 days have passed. I am hoping for a full refund as the payment was supposed to be made at the motel upon arrival. I recently got an email saying my credit card would be charged the full amount. The booking was made by Carol G. for Brea and Daniel W. on 12/14/19. Please provide guidance at [redacted]

I had booked accommodation as a gift for my daughter on 14/12/19, around 4 am. Due to unforeseen circumstances involving my daughter's sick child, I had to cancel the booking about 4 hours later. I was not aware of the cancellation policy, specifying a 30 or 15-day notice period, until after I made the booking. Upon contacting the motel to cancel, they mentioned that charges might apply, despite the short notice. I am inquiring about receiving a refund if any funds were deducted from my account. Kindly provide information on this matter.

I am Carol Gallard, and my email is [redacted] My booking, ID [redacted]73, was made as a gift for my daughter on 5/12/19 around 04:00. Unfortunately, I had to cancel the booking four hours later due to my daughter's sick children preventing her from attending. Although I received an email confirming the cancellation, I was informed I would still be charged the full amount. I am seeking a refund as I was unable to adhere to your cancellation policy, which requires 30 days' notice. When I contacted the motel, I was told that the charge was determined by your company, not the motel. I would appreciate your guidance on this matter.

Subject: Change Request for Booking [redacted]55 To Whom It May Concern, I am contacting you to request a change to the hotel reservation I made on October 21, [redacted], under booking number [redacted]. Originally, the reservation was for December 5-7, but I would like to adjust it to December 6-8, [redacted]. Unfortunately, my flight from abroad to the Philippines was cancelled yesterday (December 3) due to inclement weather. The airline rescheduled my flight to December 5 at 11:20 PM, causing me to arrive in Manila the following day. Due to circumstances beyond my control, I am unable to keep the reservation for the original dates. I kindly ask for your prompt attention to this change request. Thank you, Best Regards, R. Failana

Booking ID: [redacted]37 for M. W. Our reservation in Batemans Bay is affected by the bushfires, and we can't travel due to road closures. The property assured us of a full refund due to the situation. They advised contacting them if there are any problems processing the refund.

Hello, I booked a double room for a romantic getaway at a hotel in Esposende, Portugal yesterday. I reserved the room for four nights from the 9th to the 13th of March, [redacted] under the name Aleksandra Kij. I have not received a confirmation email for my booking even though I provided my card details. I chose the "book now, pay later" option so the payment will be deducted from my account in January. I received a text with a booking ID, and was informed that I would receive an email within 10 minutes, but I have not received it yet.

Dear Agoda, This is my fourth email, and I have yet to receive any assistance or response regarding my booking request. I am still waiting for my booking to be changed and amended. Hello, I booked a room at your hotel for the 26th and 27th. My Agoda booking ID is [redacted]85. My actual arrival date is the 27th, not the 26th. Could you please change my booking to the 27th and extend my stay until the 28th with a checkout on the 29th? I would appreciate your prompt attention to this matter. Thank you, Abd Masmin

Hello, Good day. I am writing to kindly request the cancellation of my booking with Agoda, along with a full refund. Unfortunately, due to a momentary Internet latency issue, the booking was accidentally made while I was still waiting for confirmation from my husband. This was not intended at that time. As a loyal user of Agoda, having made several bookings in the past, I am hopeful that you can accommodate this one-time request. The booking number in question is [redacted]52. Thank you for your understanding and assistance.

I reserved a prime executive room for two days at Park Prime Kolkata. Unfortunately, the room I received does not have a refrigerator or a recliner sofa, which I believe are essential amenities in a hotel room. I have booked a total of three rooms, and only one lacks these items. My booking ID is [redacted]89. I have already informed the hotel's front desk about this issue, but no resolution has been provided so far. I would appreciate your assistance in addressing this matter promptly. Best regards, Rohan Sikka

Good evening, My reservation ID is # [redacted]90 at Sama Sama Express Hotel Klia 2 for check-in on December 3, [redacted]. Upon arrival, I encountered an issue because the hotel is located within the airport and access was only permitted after airline check-in and baggage drop, which only opens two hours before the flight. Given that our flight was at 3:00 pm on the following day, it was not feasible for us to enter the hotel. Due to this situation and having a child with me, I had to find alternative accommodation. After seeking assistance and having the hotel contacted, they advised me to reach out to Agoda to request a refund for the amount paid. Thank you, V.A.

My name is Adamo CAMPANALE. On September 20, [redacted], I made a reservation number [redacted]43, then cancelled it shortly after, within the cancellation terms. Despite this, the credit card payment was still charged to me. It has been over 70 days now, and I have not received a refund. I kindly request that you address this matter. I previously corresponded with your call center over 40 days ago regarding this issue, but as of today, I have not received any refund. You can reach me at [redacted]. Adamo CAMPANALE

Regarding my booking ID [redacted]24: Hotel: Uro Apartment Tsuruhashi Station Room Type: 1-Bedroom Apartment [redacted] City/Country: Osaka, Japan Arrival: November 22, [redacted] Departure: November 30, [redacted] Hello Agoda Customer Care Team, I would like to bring to your attention that the cleaning lady removed the chocolates from our room; hence, there was a misunderstanding when your partner reported they were unable to find any chocolates. The Filipino housekeeper had prepared the room for the next guests by placing new towels outside the room. I kindly request the property to clarify this situation for me. Thank you.