my details have continuously been used for other customers reservations *this is not me...

GetHuman-msanese's customer service issue with Agoda from December 2019

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The issue in GetHuman-msanese's own words
my details have continuously been used for other customers reservations *this is not me can you quickly resolve this issue as i do not want to be charged for another persons reservation in a country that iam not even in*this is one of two that have appeared in my bookings**Regards **Michael Anese***Aryaduta Pekanbaru*Jl. Diponegoro No. ** Pekanbaru Indonesia ***** - View on map**Call **********Email the property**Booking ID**********Processing*Check-in*Check-out*December **, *****December **, ****** night*Change dates*Contact details******@***.com **************Guest name*Dedy kurniawan *- THIS IS NOT ME*Manage guests*Rooms bookedDeluxe (x *)*Booked capacity* adults**City view*** m***** ft**Non-smoking** double bed or * single beds*Room type*Deluxe*FREEWi-FiBreakfast*Special requestsAdd special requests*Payment details*Processing*Send e-receipt** room(s) x * night(s)AUD*,***,***.***Booking valueAUD***.***You payAUD***.***Included in price: Service charge **%, Tax **%**Payment method*Card holder nameMichael Anese*Card typeMasterCard*Card numberxxxx-xxxx-xxxx-*****Booking conditions*Now, cancellation is Non-refundable*Non-Refundable*Now*** Dec*Booked*** Dec*Check-in*This booking is Non-Refundable and cannot be amended or modified.*If you fail to arrive or cancel the booking, no refund will be given.*Cancel booking*Need more information?*Browse our FAQ for quick answers.

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Agoda

Customer service issue
Reported by GetHuman-msanese
Dec 4th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 11325 others
0 customers following this

Timeline

GetHuman-msanese started working on this issue
Dec 4th, 2019 11:17am

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