my details have continuously been used for other customers reservations *this is not me...

GetHuman-msanese's customer service issue with Agoda from December 2019

Help with my Agoda issue
First: share to improve GetHuman-msanese's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-msanese may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-msanese's own words
my details have continuously been used for other customers reservations *this is not me can you quickly resolve this issue as i do not want to be charged for another persons reservation in a country that iam not even in*this is one of two that have appeared in my bookings**Regards **Michael Anese***Aryaduta Pekanbaru*Jl. Diponegoro No. ** Pekanbaru Indonesia ***** - View on map**Call **********Email the property**Booking ID**********Processing*Check-in*Check-out*December **, *****December **, ****** night*Change dates*Contact details******@***.com **************Guest name*Dedy kurniawan *- THIS IS NOT ME*Manage guests*Rooms bookedDeluxe (x *)*Booked capacity* adults**City view*** m***** ft**Non-smoking** double bed or * single beds*Room type*Deluxe*FREEWi-FiBreakfast*Special requestsAdd special requests*Payment details*Processing*Send e-receipt** room(s) x * night(s)AUD*,***,***.***Booking valueAUD***.***You payAUD***.***Included in price: Service charge **%, Tax **%**Payment method*Card holder nameMichael Anese*Card typeMasterCard*Card numberxxxx-xxxx-xxxx-*****Booking conditions*Now, cancellation is Non-refundable*Non-Refundable*Now*** Dec*Booked*** Dec*Check-in*This booking is Non-Refundable and cannot be amended or modified.*If you fail to arrive or cancel the booking, no refund will be given.*Cancel booking*Need more information?*Browse our FAQ for quick answers.

GetHuman-msanese did not yet indicate what Agoda should do to make this right.

How GetHuman-msanese fixed the problem

We are waiting for GetHuman-msanese to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-msanese
Dec 4th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 11325 others
0 customers following this


GetHuman-msanese started working on this issue
Dec 4th, 2019 11:17am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers