Agoda Customer Service Issues

A family friend, Mr. Eiichiro H., reached out to me requesting assistance with canceling and obtaining a refund for his booking with ID# [redacted]28 at the Herald Suites Hotel in Makati, Philippines, from December 13-17, [redacted]. He originally booked three (3) rooms but one of his companions is unable to attend due to medical issues. Mr. H. is hopeful for a cancellation and refund for one of the rooms. Looking forward to your prompt response. Thank you and best regards.

Hello, I would like to report an issue with my recent hotel booking in Lombok. We had reserved a room for 4 nights, but on the first night, we encountered bed bugs immediately. I have evidence to support this claim. The hotel staff were aware of the ongoing bed bug problem in that particular room, yet they continued to allow guests to stay there. They mentioned that they had treated the issue, but it did not appear resolved. Additionally, they did not offer to clean and dry our clothes using a machine. When I informed them about the bed bugs, their response was not surprising, and they stated that I would not receive a refund.

I have a reservation for this Saturday at the Sydney Boulevard Hotel but need to change it to the 14th December due to my son's illness. I've already contacted the hotel and they agreed to change the date. The booking was made through your website, so I need your help to adjust it. The booking ID number is [redacted]. Thank you, Bernadet Bou Melhem.

I have reserved a room at the Avenue Hotel in Canberra to visit the South African embassy. My Agoda booking number is [redacted]37. Unfortunately, the embassy appointment got postponed to late February or early March. The hotel is flexible about rescheduling as long as it's before my original date of 12th February [redacted]. However, on the Agoda website, it still shows as non-refundable. I need assistance to modify the dates once I have the embassy appointment details. Thank you. Shane

I requested a quote for a 3-day stay and was quoted $[redacted]. Handling this booking for a friend, they found the rate acceptable and asked me to use my credit card. To my surprise, the total came to $[redacted] with an additional $[redacted] for taxes. My friend now disputes the deal and is unwilling to cover the amount. I have a couple of concerns to address. Firstly, it wasn't clear that the quoted amount was per day. With the dates specified as 29th to 1st Jan, most assume it's for a 3-day stay. Secondly, unlike other websites, we only see the final cost once everything is processed. It's common practice for sites to display the total upfront before proceeding. The hotel tax wasn't initially disclosed, and breakfast, which was part of the quote, is missing from the confirmation.

I made a reservation for my wife at the Value Hotel Balestier in Singapore. Initially, there were issues with the credit card transactions, but upon checking my Agoda account, I discovered that the payment had gone through. I contacted both of my credit card banks, BPI and BDO, and they verified that the transactions were successful. I would appreciate prompt assistance in resolving this matter. Thank you.

I made a reservation through Agoda for ANKUR PLAZA, Property OYO [redacted], in Nainital from October 29 to November 02. Upon arrival, the hotel turned us away citing the termination of their contract with OYO. I contacted OYO Customer Care right away, and they assured me that a refund would be issued within 7 to 14 days. As of now, I have not received the refund. Please assist in facilitating the refund process since the booking was made via Agoda. Thank you.

I made an error in my booking. I intended to reserve a room for Dec 7-8 at City Gardens. While trying to select a room for my friend, I went back a page and then proceeded with the payment. Unfortunately, the date reverted back to the default option of Dec 8-9, likely because I had previously booked a room for those dates. I'm hoping to adjust the dates without incurring any extra fees.

I submitted my booking dates for December 6th-7th. Upon receiving the hotel options, I selected one, completed the booking, and made the payment. However, after receiving the confirmation, I realized that the dates were inaccurate. I have been unable to modify or amend my booking, and despite multiple login attempts, I can't contact Agoda. Their phone number is also unresponsive. I've invested a significant amount of time into this matter and unfortunately paid $[redacted] for a booking I can't use. This situation is quite distressing as I won't be able to rebook and will miss my event. I recommend avoiding booking through Agoda.

Booking ID [redacted]52 I would like to update the credit card linked to my hotel reservation. I am hoping to reverse the payment made on the original card and provide a new one for the transaction. I am prepared to cover any service fees or penalties associated with this change. Please assist me with this request promptly. Thank you.

I made a hotel reservation at Summit Galleria Cebu on November 13, [redacted], with booking ID [redacted]84 and a check-in date of December 3, [redacted]. I planned to travel from Leyte to Cebu on December 2, [redacted], but due to the typhoon, there were no available flights or boats. I am seeking a refund for my booking due to this unforeseen circumstance. I hope for your understanding and assistance regarding this matter. Thank you and best regards.

Dear Agoda, I need urgent help! I'm planning to celebrate my birthday in Hua Hin, but I accidentally double-booked hotels for the same date. I have bookings for Hilton Hua Hin Resort and Spa with booking number [redacted]56 and Asira Boutique Hua Hin with booking number [redacted]64. I meant to check in on 08Dec and out on 10Dec for 2 nights instead of 10Dec to 11Dec as booked. Could you please revise the check-in date to 09Dec and out on 10Dec for both hotels? I will then book an extra night on 08Dec to 09Dec on your website. Your help is greatly appreciated. Thank you, Polly Lao Wai Fong Manager, Human Resources MELCO RESORTS & ENTERTAINMENT STUDIO CITY, ESTRADA DO ISTMO, COTAI, MACAU Direct: + [redacted] [redacted] Mobile: +[redacted] [redacted] Email: [redacted] Website: MELCO-RESORTS.COM

Dear Agoda, I urgently need help! I am planning to celebrate my birthday in Hua Hin, but I accidentally double-booked two hotels for the same dates. 1) **Hilton Hua Hin Resort and Spa** Check-in: 10th Dec, Check-out: 11th Dec Booking No: [redacted]56 2) **Asira Boutique Hua Hin** Check-in: 10th Dec, Check-out: 11th Dec Booking No: [redacted]64 The correct dates should be check-in on 8th Dec, Check-out on 10th Dec for 2 nights. Could you please change the check-in date to 9th Dec and check-out on 10th Dec for Asira Boutique Hua Hin? After that, I will book one more night on 8th Dec, Check-out on 9th Dec on your website. Thank you very much for your assistance. Polly L.

Hi there, I noticed that the rate per night is displaying as $55 instead of the expected $52 for my booking. I specifically booked through Agoda due to the 5% promotion ending on the 4th of December, as the price would be much higher on other websites. Additionally, I am disappointed that the charges are in USD. Could you please clarify this discrepancy? Thank you. Kindly reach out to me via email at [redacted] I will provide you with the booking details and any other necessary information. Regards, Feby

I made a reservation at Melia Kuala Lumpur through Agoda for a Guest Room without breakfast, for two nights from December 6, [redacted], to December 8, [redacted], with a total price of RM620.64. However, upon checking the Melia Kuala Lumpur direct website, I found the same room type for the same dates at a cheaper rate of RM528.96. I submitted a Price Guarantee Claim Form on Agoda's website but did not receive any confirmation that it went through. Could you please assist me with this matter promptly? Thank you.

I'd appreciate some clarification. I made a reservation for the Four Seasons Hotel Singapore with Booking ID [redacted] for Dec 9-12, [redacted]. The booking was paid for using my Debit Visa Card and is confirmed. The hotel requests that the guest presents my Debit Visa Card and a valid ID upon check-in. I wonder whether it is necessary for the guest to have my card and ID since I provided the booking confirmation already.

Dear Sir/Madam, I made a booking at Hong Kong Ocean Park Marriott Hotel on 9/10/[redacted] with the booking ID [redacted]64, but I mistakenly chose the wrong date. The Agoda staff kindly allowed me to cancel the booking with the promise of a refund for my next booking within 90 days. I now wish to rebook a hotel but I am unsure how to claim the refund. Please provide me with the necessary assistance for the booking and refund process. You can reach me at [redacted] Thank you for your help. Yours sincerely, Won

Regarding reservation ID#[redacted]60, I had initially booked an extra bed at Spenza Hotel from December 27 to 31, [redacted]. However, we are now only two persons instead of three. Please cancel the extra bed booking, but keep the reservation dates the same for one room with two guests at the hotel. I have been instructed by Spenza Hotel to make this amendment with you. Additionally, I would like to pay in PHP peso now instead of using the pay later policy. Kindly cancel the pay later option and provide me with the current rate including all charges and taxes. I have already contacted Spenza Hotel about this change. I am eagerly awaiting your prompt response. Thank you. - A. Chua/A. Chua

Hello, I booked a stay at the Cygnet Lite Grand Jaipur hotel from December 1st to December 4th and requested an extra bed, which was not included in the initial booking. Upon arrival, I notified the reception about the discrepancy and after a discussion, they did not provide a satisfactory explanation. I kindly request a refund for the extra bed that was not provided in the room. If the refund is not processed, I will escalate the matter to the consumer forum. Thank you. Dr. T, [redacted]@[redacted].com, [redacted].

Hello, I apologize for the oversight. I mistakenly booked only one night instead of two on your website. Can you please refund my money? I intend to rebook through your site but for a different room type for a two-night stay. I understand the booking is refundable, so I kindly ask for your consideration. Unfortunately, the price for one night is challenging for me financially. I appreciate your service and look forward to resolving this. Booking ID: [redacted]45 Booking Reference Number: SH[redacted]