It's quite unpleasant memory for me recently as I realised that agoda has been charging...

GetHuman-elley_'s Refund My Booking issue with Agoda from October 2019

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The issue in GetHuman-elley_'s own words
It's quite unpleasant memory for me recently as I realised that agoda has been charging me double for the hotel stays at ** bencooleen.**After checking, I realised that one of the charges imposed on my cancellation on *th Oct, ***********If I am not wrong, there was no message popping out to alert me on there is no refund. My understanding is, if I have actually cancelling it on same days, the refund is allowable and I have rebooked again the hotel under *********. **I admit I am not frequent users I. Agoda. So, I may not be familiar with the policy imposed. **Can you advise the solution on it. **To further top up, when I am trying to place order, I have experience unable to place the booking and thought that It is fully booked. I believe at that juncture there is system update backend about the pricing and etc. So, when the system is up, I have placed the order immediately. I can't recall if that juncture, system allowing for cancelling the booking or not. **Hope you understand on it.

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Agoda

Refund My Booking issue
Reported by GetHuman-elley_
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 39903 others
0 customers following this

Timeline

GetHuman-elley_ started working on this issue
Oct 20th, 2019 5:23am

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