Hi Agoda, good day.**My name is Karen Louela Rint. Last October *, ****, I made a booki...

GetHuman3786569's Refund My Booking issue with Agoda from October 2019

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Before contacting them, items GetHuman3786569 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3786569's own words
Hi Agoda, good day.**My name is Karen Louela Rint. Last October *, ****, I made a booking through the agoda mobile application for my officemate under the name Nenita Panaligan. I used my Banco de Oro credit card for a booking at Cebu Northwinds Hotel for October **-**, ****. However, i received no confirmation about this transaction. **The next day October **, **** i called my creditcard customer service because I was worried that I did not receive any email or confirmation for the booking amounting Php ****.****The representative explained that i will not be billed since my request was just pending. Two days ago, i checked my mobile banking and I was charged with the above mentioned amount. I called the bank again, and this time they said I was billed. I was billed with Php ****.** without any notice. **I just want to request that the above transaction be reversed. Thank you. I hope that you can really help me, please.**Additional information:**No booking at Cebu Northwinds Hotel *october **-**,**** *Agoda Member ID *********Property contact no: * *************Sincerly,**Karen Louela Rint

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Agoda

Refund My Booking issue
Reported by GetHuman3786569
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 70 customers so far
Similar issue to 39742 others
0 customers following this

Timeline

GetHuman3786569 started working on this issue
Oct 18th, 2019 6:10am

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