I'm asking for help regarding amendment of my booking from cash payment to credit card...

GetHuman3773374's Problem With a Payment issue with Agoda from October 2019

Help with my Agoda issue
First: share to improve GetHuman3773374's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3773374 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman3773374's own words
I'm asking for help regarding amendment of my booking from cash payment to credit card. There's a misunderstanding with regards to my payment method. I thought that booking was made via credit card payment. However, I'm surprised that payment details is pay upon check in. My concern is the accommodation allowance has been excluded from son's allowance. So am asking for help to amend the payment details. *I believe that there's still a way it can be amended since check out date is still on OCTOBER **. I would appreciate if you can extend help for my son. There's no other way I can send him additional allowance. Appreciate to hear from your today. Btw, his booking ID is ********* and property name is HOTEL Ellui Jeju. I already send several e-mail to agoda and to the property but the only reply I'm getting is not a solution. "Ask for help on Agoda.*You cannot change the contents of the reservation site at the hotel at your" that's their reply. *I'm so disappointed that my request has not yet been solved at the moment. *I would highly appreciate your kind assistance to this matter.**Thank you very much.

GetHuman3773374 did not yet indicate what Agoda should do to make this right.

How GetHuman3773374 fixed the problem

We are waiting for GetHuman3773374 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Agoda

Problem With a Payment issue
Reported by GetHuman3773374
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 39514 others
0 customers following this

Timeline

GetHuman3773374 started working on this issue
Oct 16th, 2019 3:06am

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies