I'm asking for help regarding amendment of my booking from cash payment to credit card...

GetHuman3773374's Problem With a Payment issue with Agoda from October 2019

Help with my Agoda issue
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Before contacting them, items GetHuman3773374 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman3773374's own words
I'm asking for help regarding amendment of my booking from cash payment to credit card. There's a misunderstanding with regards to my payment method. I thought that booking was made via credit card payment. However, I'm surprised that payment details is pay upon check in. My concern is the accommodation allowance has been excluded from son's allowance. So am asking for help to amend the payment details. *I believe that there's still a way it can be amended since check out date is still on OCTOBER **. I would appreciate if you can extend help for my son. There's no other way I can send him additional allowance. Appreciate to hear from your today. Btw, his booking ID is ********* and property name is HOTEL Ellui Jeju. I already send several e-mail to agoda and to the property but the only reply I'm getting is not a solution. "Ask for help on Agoda.*You cannot change the contents of the reservation site at the hotel at your" that's their reply. *I'm so disappointed that my request has not yet been solved at the moment. *I would highly appreciate your kind assistance to this matter.**Thank you very much.

GetHuman3773374 did not yet indicate what Agoda should do to make this right.

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Problem With a Payment issue
Reported by GetHuman3773374
Oct 16th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 39514 others
0 customers following this


GetHuman3773374 started working on this issue
Oct 16th, 2019 3:06am

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