I just booked via Agoda for the property at Sayulita beach and when I went to press the...

GetHuman3766898's Refund My Booking issue with Agoda from October 2019

Help with my Agoda issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3766898's own words
I just booked via Agoda for the property at Sayulita beach and when I went to press the pay button or confirmation button it came up with a message saying this had timed out. I then went on to book the same room again and it wasn't available however it had told me that I hadn't booked it. I put in my ccard details etc... and I hope I haven't been charged. I have then gone on to book another property as we couldn't get this room we wanted. It stated no cancellation which is fine however it told me it had timed out and now I have just checked my emails and it says we have booked?? this is not right. Can you please refund this to me asap as I am not paying for this accommodation when it said I had not booked it.

GetHuman3766898 did not yet indicate what Agoda should do to make this right.

How GetHuman3766898 fixed the problem
I emailed Agoda directly and followed up with a phone call ... now all sorted!
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Agoda

Refund My Booking issue
Reported by GetHuman3766898
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman3766898 shared how to fix
Seen by 7 customers so far
Similar issue to 39415 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman3766898 started working on this issue
Oct 15th, 2019 4:43am
GetHuman3766898 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 10:45am