I booked * night stay for family of * in Atlantis residence @iconstay Melaka **-** Oct...
GetHuman-joyceliu's Refund My Booking issue with Agoda from October 2019
Help with my Agoda issue
First: share to improve GetHuman-joyceliu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-joyceliu may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-joyceliu's own words
I booked * night stay for family of * in Atlantis residence @iconstay Melaka **-** Oct **** (booking ID *********). After we collected the key from the letter box on ** oct, we realised the * rooms were allocated in different block (* room at Blk B **-**, the other at Blk C **-*). From Blk B to Bk c need to walk through a car park with *-** min walking). When we enter the room c**-*, there was strong smell of cigarette. Both rooms were no Wifi access, no signal for TV. Tried to contact the person who sent me the SMS in regards of the room arrangement. No respond to call, no reply of Whatapp. End up all of us squeezing in Blk b **-**. Putting us in * different Blk was very inconsiderate. They failed providing the promised internet access. We definitely would not book the room If we know there was no wifi access. On the following day I SMS the contacting person and ask for refund since he could not get the room from the same Blk. Than the guy gave me the contact number of Agoda, ask me to contact Agoda and ask for refund. I am here requesting for refund of * room for * night charges, please review and get back to us ASAP. Thanks for your kind assistance. Joyce Liu
GetHuman-joyceliu did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-joyceliu fixed the problem
We are waiting for GetHuman-joyceliu to fix the problem and share the solution with the rest of us customers.
Please help with my Agoda issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.