We had a booking with agoda from oct **-** in by the sea resort in olongapo. We paid it...

GetHuman3707021's customer service issue with Agoda from October 2019

Help with my Agoda issue
First: share to improve GetHuman3707021's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3707021's own words
I was trying to book the reservation on the same date, same property. ... We had a booking with agoda from oct **-** in by the sea resort in olongapo. We paid it on oct *,**** through BDO however after several hours we receive an email that it was cancelled..we emailed them already but until now no response yet..and we can't contact them as well..We want agoda to book the reservation as it is on october **-**, **** or refund the amount of **, *** pesos for us to rebook it directly to the property on the same date.
This was really frustrating because we already paid the reservation in full and we can't even contact agoda.com by phone and they are not answering our email as well.
They could make this right by contacting us directly, by pursuing the reservations or refund the amount we paid right away.
We are new customer..if ever there are changes we expect them to contact us directly by phone..
We've been trying to call them but we are unble to contact them, even in email but they are not responding at all.
How GetHuman3707021 fixed the problem

We are waiting for GetHuman3707021 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3707021
Oct 5th, 2019 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 38591 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman3707021 started working on this issue
Oct 5th, 2019 2:21am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies