We had a booking with agoda from oct **-** in by the sea resort in olongapo. We paid it...

GetHuman3707021's customer service issue with Agoda from October 2019

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The issue in GetHuman3707021's own words
I was trying to book the reservation on the same date, same property. ... We had a booking with agoda from oct **-** in by the sea resort in olongapo. We paid it on oct *,**** through BDO however after several hours we receive an email that it was cancelled..we emailed them already but until now no response yet..and we can't contact them as well..We want agoda to book the reservation as it is on october **-**, **** or refund the amount of **, *** pesos for us to rebook it directly to the property on the same date.
This was really frustrating because we already paid the reservation in full and we can't even contact agoda.com by phone and they are not answering our email as well.
They could make this right by contacting us directly, by pursuing the reservations or refund the amount we paid right away.
We are new customer..if ever there are changes we expect them to contact us directly by phone..
We've been trying to call them but we are unble to contact them, even in email but they are not responding at all.
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Agoda

Booking
Customer service issue
Reported by GetHuman3707021
Oct 5th, 2019 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 38591 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman3707021 started working on this issue
Oct 5th, 2019 2:21am

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