Hi*My wife & I are holidaying in Europe and having all sorts of problems with our phone...

GetHuman3374275's Refund My Booking issue with Agoda from August 2019

Help with my Agoda issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3374275's own words
Hi*My wife & I are holidaying in Europe and having all sorts of problems with our phone so I may have inadvertently booked and paid for a room as is noted on the attached copy, we do not require this room and thus would appreciate a refund.*I was fortunate enough to have been able to book for the evening of the *th with the same hotel, they were very helpful.*Info for your perusal as follows.*Please email me re further action required eg BSB Account Number or MasterCard for refund.*Thank you*Peter Grieve**http:**tracking.agoda.com*click?cid********&memberID********&abUser*Z&redirectUrl*https:**www.agoda.com*partners*tracking.aspx?CID%*D*******%**oc%*D*%**memberID%*D*******%**redirecturl%*D&linkType*logo** Agoda.com**Hi, Peter Grieve* *New message from Park Inn By Radisson Nuernberg* * ** ** *Park Inn By Radisson Nuernberg*Aug **, **:** PM ICT* * *Booking ID: ********** * * *Message : Dear Guest,**We are pleased to inform you that your special request has been received and approved.**Best Regards** * * *View or reply online* * * ** **Got more to say?*Just reply to this email like any other email, and it will be sent to the property directly.* * * Park Inn By Radisson Nuernberg*Park Inn By Radisson Nuernberg*Nuremberg, Germany*** reviews***.**Excellent*Standard Room * * rooms * Aug ** - Aug **, ****** adults, * children*Total Price*AUD****.******Congratulations! Your booking is confirmed. Your booking ID is *********.*Manage booking* * * ** * *Aug **, **:** AM ICT*Peter Grieve* * * *NonSmoke, LargeBed* * * * ** * * *Unsubscribe***** Help*About Agoda*Privacy Policy*Connect to Agoda * *Instagram facebook Pinterest*Except to the extent that Agoda Company Pte. Ltd (“Agoda”) may need to intervene to provide reservation and other support services, all information contained herein is information exchanged between an Agoda user and the relevant accommodation provider, and therefore does not contain or represent the views, opinions or recommendations of Agoda. Furthermore, Agoda will not be held responsible for any information exchanged between the Agoda user and the relevant accommodation provider, which may or may not result in the reservation of accommodation or the provision of services by the relevant accommodation provider to an Agoda user.*This email was sent by: Agoda Company Pte. Ltd., ** Cecil Street ***-**, Prudential Tower, Singapore ******

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Agoda

Refund My Booking issue
Reported by GetHuman3374275
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 34931 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman3374275 started working on this issue
Aug 5th, 2019 8:54pm
GetHuman3374275 indicated the issue is not fixed yet.
Aug 9th, 2019 9:40am
GetHuman3374275 indicated the issue is not fixed yet.
Aug 9th, 2019 9:41am
GetHuman3374275 indicated the issue is not fixed yet.
Aug 9th, 2019 2:56pm
GetHuman3374275 indicated the issue is not fixed yet.
Aug 9th, 2019 4:11pm
GetHuman3374275 shared this issue with others over email
Aug 9th, 2019 4:14pm
GetHuman3374275 shared this issue with your circles on Google+
Aug 9th, 2019 4:14pm
GetHuman3374275 indicated the issue is not fixed yet.
Aug 9th, 2019 4:15pm
GetHuman3374275 indicated the issue is not fixed yet.
Aug 9th, 2019 4:18pm
GetHuman3374275 indicated the issue is not fixed yet.
Aug 10th, 2019 4:22pm

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