We had a terminally ill uncle and called the Gateway Canyon Resorts to cancel our stay...

GetHuman3372008's Problem With a Payment issue with Agoda from August 2019

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The issue in GetHuman3372008's own words
We had a terminally ill uncle and called the Gateway Canyon Resorts to cancel our stay. My wifes uncle ended up passing away. They canceled our stay (booked through Agoda) and said there was no charge as it was outside their cancelation policy window. We had our private helicopter rides and spa reservations canceled as well (booked directly with the resort). I received an alert on Tuesday ** JUL that my card was going to be charged from Agoda for $***.** but had just traveled for the funeral and thought it must be the hotel and rental car as it was only $* off. It turns out I was about to be charged for a room that we had canceled because of the funeral. Please have your customer service contact me as soon as possible so we can resolve. ***-***-**** *****@***.com

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Agoda

Problem With a Payment issue
Reported by GetHuman3372008
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 34921 others
0 customers following this

Timeline

GetHuman3372008 started working on this issue
Aug 5th, 2019 4:13pm

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