I was looking on agoda app for hotels for my parents, just checking through not gonna b...

GetHuman3362180's customer service issue with Agoda from August 2019

Help with my Agoda issue
The issue in GetHuman3362180's own words
I was looking on agoda app for hotels for my parents, just checking through not gonna book yet. Somehow I don't even know what happened I accidentally made a booking without knowing it and was shocked to see a confirmation email when I check my email inbox few hours later. What's more shocking is that it's a non-refundable deal. I am having a panic attack, I cancelled the booking on the app and it's mentioned that I'm getting * money back. I emailed them but will likely not get a response that soon, I am in a mess now. Please help if anyone know if they will give me my money back. Thank you

GetHuman3362180 did not yet indicate what Agoda should do to make this right.

How GetHuman3362180 fixed the problem
Emailed agoda and they called me the next day eventhough it was a Sunday, offered to cancel and fully refund my free of charge, very understanding and courteous staff. He also apologized for the app issue and promised to feedback regarding it. Overall satisfied.
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Agoda

Customer service issue
Reported by GetHuman3362180
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman3362180 shared how to fix
Seen by 17 customers so far
Similar issue to 34815 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman3362180 started working on this issue
Aug 3rd, 2019 2:21pm
GetHuman3362180 confirmed the issue is fixed. Hooray!
Aug 7th, 2019 1:16am

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