Hi Team,**Booking ID - ***********Hotel is asking for more money from my old age paren...

GetHuman3068200's Complaint About My Stay issue with Agoda from June 2019

Help with my Agoda issue
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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman3068200's own words
Hi Team,**Booking ID - ***********Hotel is asking for more money from my old age parents. They require extra money for Air-conditioning. but in your description its pretty mentioned that you have airconditioning available with all rooms in your WHAT THEY OFFER SECTION. I have the screenshot also.. Why is this so..? We are getting frustrated with this. Reply back asap.**Please ask hotel to work on the Air conditioning and share deep apologies with my parents. Half day is gone in the hotel. Hotel has electricity cut with No inverter services. They say electricity will come at *:** PM and my parents are sweating in the room without any fan on their so-called hapy vacation...! I am deeply upset.**What kind of hotels are you listing agoda, just because of your good image , i booked this hotel but I am facing huge challenges, My parents are old in age (** years ) and are facing problems with electricity cut for almost the whole day with no inverter facilities and getting to know that they charge *** per day for already paid services. Very poor. I am dissatisfied that you have such hotels listed. Frustrating. **I strongly need a compensation on this from agoda of not less than **** INR for the problems faced.****Thanks,*Priyanka***********

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Complaint About My Stay issue
Reported by GetHuman3068200
Jun 11th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 31947 others
0 customers following this


GetHuman3068200 started working on this issue
Jun 11th, 2019 11:25am
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