I booked Grand Hotel in vietnam at Hochiminh city , on **** to **** *My father in-law n...

GetHuman2957507's customer service issue with Agoda from May 2019

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The issue in GetHuman2957507's own words
I booked Grand Hotel in vietnam at Hochiminh city , on **** to **** *My father in-law nearly to die . We don’t know exactly date , but we know entire this week he will leave this world . That is why I cancel my trip and Hotel on **** . I called Agoda for help they didn’t help me and tell me call Grand Hotel in vietnam. I called vietnam Hotel they said I need to contact Agoda because I booked through Agoda . Please help me give me credit when my Father in-law gone I need to take a trip to Vietnam, because Emergency family issue I must change a date . If you give me active ID for credit instead you refund back for me . I will use my payment credit for my coming reservation in June . I think you will understand my situation let me have a credit, not fair for me I paid but I cannot check in on that date . Airline let me pay the small fee for changing the date . Please solve this problem for me .
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Agoda

Customer service issue
Reported by GetHuman2957507
May 21st, 2019 - a mon ago
I have an issue with Agoda too
Not resolved
Seen by 2 customers so far
Similar issue to 30726 others
0 customers following this
Timeline
GetHuman2957507 started working on this issue
May 21st 2:16am