My booking was cancelled by Agoda but the money was deducted from my account without my authorisation. I want the refund

GetHuman-johnpack's Refund My Booking issue with Agoda from May 2019

Help with my Agoda issue
First: share to improve GetHuman-johnpack's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-johnpack's own words
I was trying to claim refund of the amount taken by Agoda ... I had booked hotel through agoda.com (booking ref* *********) I received notification to make the payment by *th May. I didn’t make the payment eventually I found the booking cancelled by **th May. We notice you’ve claimed the amount of Rs. **** (Ref* ***********) on **th May. Please refund the amount. Your customer care number is not working.
Frustrating because the money was claimed by Agoda without my authorisation. I am not able to reach out to them
I want it to be refunded in the same mode of payment
This is the first time I attempted Agoda. I expected a good service delivery. But I only experienced loss of money for no service
I have been trying to call all the customer care number but couldn’t reach
How GetHuman-johnpack fixed the problem

We are waiting for GetHuman-johnpack to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Agoda

Hotel booking. Booking I’d * *********
Refund My Booking issue
Reported by GetHuman-johnpack
May 20th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 30666 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-johnpack started working on this issue
May 20th, 2019 8:46am
GetHuman-johnpack indicated the issue is not fixed yet.
May 21st, 2019 1:11pm
GetHuman-johnpack indicated the issue is not fixed yet.
May 21st, 2019 1:11pm
GetHuman-johnpack indicated the issue is not fixed yet.
May 21st, 2019 1:11pm
GetHuman-johnpack indicated the issue is not fixed yet.
May 27th, 2019 1:03pm
GetHuman-johnpack indicated the issue is not fixed yet.
May 27th, 2019 5:16pm

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians