Hi. * On May **, I have booked a hotel room on at Misibis Bay, Cagraray Island, Bacacay...

GetHuman-iamalina's Refund My Booking issue with Agoda from May 2019

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The issue in GetHuman-iamalina's own words
Hi. * On May **, I have booked a hotel room on at Misibis Bay, Cagraray Island, Bacacay, Albay for one night stay on July *-*, ****. The booking is under the name of Alina Perol with booking ID ***********In the room amenities under the hotel room STANDARD GARDEN VIEW, which I have booked, there is a bathtub included within the room. With this reason, I booked it. However, when I verified it with Misibis Bay, apparently, in this room, there is no bathtub. All their rooms have buthtubs except the one that I have booked.**I wish to upgrade instead to DELUXE GARDEN VIEW but I cannot even see that type of room in the options. I booked under no refund, modification, or amemdment whatsoever so now I cannot even upgrade to the room that I like. With this reason, I want a full refund of my booking which i paid thru my debit card. It is not my mistake that the ammenities that you listed are wrong.**I hope to hear from you. Please email me as soon as possible at *****@***.com**Thank you.

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Agoda

Refund My Booking issue
Reported by GetHuman-iamalina
May 20th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 30652 others
0 customers following this

Timeline

GetHuman-iamalina started working on this issue
May 20th, 2019 4:46am

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