This is with reference to the Booking ID ********* (OYO ***** Hotel Ranthambore Resort...

GetHuman2878663's customer service issue with Agoda from May 2019

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This is with reference to the Booking ID ********* (OYO ***** Hotel Ranthambore Resort). We had made a booking for this hotel but were told at reaching the hotel in the middle of the night that they do not entertain OYO customers. This has happened to me before in Indore so i called OYO * hours before checking in to confirm with the hotel that my booking had been made. They assured me that it had.Instead on reaching on the hotel the manager they told us that they will charge us for the room. We called OYO but they were unable to resolve the issue so we ended up paying for the hotel out of desperation an amount of INR ****. (I have attached a screenshot of the bill).***This is not the first time I have had to face this issue with OYO rooms but is more the rule with them. They have essentially enlisted hotels that they do not own on websites like yours and others like Makemytrip, trivago etc. They do not pay the dues to these hotels so as a result these hotels refuse to take online OYO bookings. There is no way to check with the hotel as the number enlisted online is essentially an OYO customer care number.I faced the same issue when I booked an OYO room in the Indian city of Indore via makemytrip.***In summation** Please refund my INR **** which I had to pay for the room.* Please do a full scale review of all the OYO room inventories especially the ones OYO does not own(which is probably most of them) as a lot of them refuse OYO bookings. This spoils the reputation of companies such as Agoda.****Cheers,***Rohan Jain***** **********
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Agoda

Customer service issue
Reported by GetHuman2878663
May 7th, 2019 - 2 mons ago
I have an issue with Agoda too
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Timeline
GetHuman2878663 started working on this issue
May 7th 11:33am
GetHuman2878663 indicated the issue is not fixed yet.
May 7th 11:34am
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May 7th 11:34am