I am seeking a refund due to a urgent family illness

GetHuman2631450's customer service issue with Agoda from March 2019

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The issue in GetHuman2631450's own words
I am seeking a refund due to family illness and we are not able to go away. ... Hi this is in regards to booking number *********. My father had been admitted urgently to hospital and the doctor has advised that he only has a few days to live. We were unaware of any condition my husband and I have booked a holiday at The Apollo Apartments and I booked online and paid on my credit card for the amount of $***.**. I am requesting a refund and your understanding this is devastating news for us and seeking a refund this is certainly not a good situation for us and we are devastated. I have cancelled the request immediately as soon as we were advised. Can you please urgently advise, thank you. **Sonia Seymour *Mobile - **** *** ***
A refund of $***.**
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Agoda

Apartment refund
Customer service issue
Reported by GetHuman2631450
Mar 29th, 2019 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 130 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman2631450 started working on this issue
Mar 29th 12:06pm
GetHuman2631450 indicated the issue is not fixed yet.
Mar 29th 9:45pm
GetHuman2631450 indicated the issue is not fixed yet.
Mar 29th 9:49pm