Dear Customer service support, *Customer client Ms Anna Guillesser was admitted to hosp...

GetHuman-aguilles's Refund My Booking issue with Agoda from March 2019

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The issue in GetHuman-aguilles's own words
Dear Customer service support, *Customer client Ms Anna Guillesser was admitted to hospital in Sydney through the emergency department. Anna was in the processes of de-boarding her flight when she indicated she was not well. Since the ** March, Anna has remained in hospital at The Prince of Wales Hospital Randwick undergoing several surgeries. Anna is in possession of a medical certificate which states from the ** Mar to the ** April she is not fit to fly or undergo work*school*usual activities. The fall out from this is she cannot leave the hospital to board a fly to her home destination of Karratha where she would take up the accommodation in Perth during a layover. Please consider a medical credit refund for her inability to travel and her no show with agoda accommodation Mantra booking: *********. Dates of booking check in ** Mar - ** Mar. Anna does not have access to her personal items and is on medication which leaves her drowsy and unable to perform daily functions. She is not fully alert and responsive and for this I wish you take this request into extreme consideration as she would like a credit to redeem in the very near future is availabilities exist in the booked establishment when she can return home on a flight to family and loved ones. For your consideration. SGT Barnsley
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Agoda

Refund My Booking issue
Reported by GetHuman-aguilles
Mar 29th, 2019 - 6 mons ago
I have an issue with Agoda too
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Seen by 9 customers so far
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GetHuman-aguilles started working on this issue
Mar 29th 7:18am