Used Agoda Android App to book Novotel hotel room. Duplicate bookings were created and credit card charged twice

GetHuman2615080's Refund a booking issue with Agoda from March 2019

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The issue in GetHuman2615080's own words
Book Hotel room ... Update:*Agoda claim that they cannot fix the problem as the hotel only has the power to cancel reservations.*Agoda supplied data showing that * bookings were created * minute apart and claim therefore it is not a technical error on their behalf. They further state that a confirmation email was sent for each booking. I received both confirmations at the same time.*There was no indication to me when using the app that the booking had been confirmed. I simply booked * room and then checked email to find * bookings. This shows a problem with Agodas booking system that it can make simultaneous (or within * minute) bookings for the same thing. In most other data entry systems trying to enter something twice produces an error. *It would be not logical to make * separate bookings for the same thing, if you needed * rooms you would simply select * rooms in the initial booking. At the very least a warning message should be generated that you are duplicating an existing booking.**I made a booking with Novotel Bangjok Siam Square ref number ********** using the agoda app*My credit card has been charged twice and i received emails for * rooms bookings*I have contacted the hotel through Agoda but received an automated response.*can you please assist in canceling the second booking.
Cancelling the duplicated booking
Contacted both the hotel and Agoda
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Agoda

Agoda
Refund a booking issue
Reported by GetHuman2615080
Mar 28th, 2019 - 4 years ago
Fixed
Seen by 12 customers so far
Similar issue to 27136 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman2615080 started working on this issue
Mar 28th, 2019 8:13am
GetHuman2615080 indicated the issue is not fixed yet.
Mar 31st, 2019 12:30pm
GetHuman2615080 indicated the issue is not fixed yet.
Apr 1st, 2019 7:53am
GetHuman2615080 indicated the issue is not fixed yet.
Apr 1st, 2019 8:06am
GetHuman2615080 indicated the issue is not fixed yet.
Apr 1st, 2019 8:06am
GetHuman2615080 indicated the issue is not fixed yet.
Apr 1st, 2019 8:07am
GetHuman2615080 indicated the issue is not fixed yet.
Apr 1st, 2019 8:07am

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