Booking ID: *********: We booked * days and * nights here in Boracay with Eden Villa. I...

GetHuman-jenzhelb's customer service issue with Agoda from March 2019

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Booking ID: *********: We booked * days and * nights here in Boracay with Eden Villa. It says on your website that it has a great location and located around *** meters from the beach. When we arrived on March **, ****, the place was so hidden and located on the hilltop which was so far away from the beach. We did not expect that we need to ride a motor or something to reach the beach. We can accept if it was just a walking distance but it was not. My family and I were first timers here in Boracay and the experience was really frustrating. What we did was look for a place to stay for our remaining nights just to save our vacation. We did stay for a night and we are hoping for consideration to get a refund for the remaining nights. Thank you for all the help!

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Agoda

Customer service issue
Reported by GetHuman-jenzhelb
Mar 19th, 2019 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 26354 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-jenzhelb started working on this issue
Mar 19th, 2019 2:17am
GetHuman-jenzhelb indicated the issue is not fixed yet.
Mar 19th, 2019 2:20am