I booked a hotel room at Windermere Hotel in Mesa Az on the dates of March * - March...

GetHuman2472837's customer service issue with Agoda from March 2019

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The issue in GetHuman2472837's own words
I booked a hotel room at Windermere Hotel in Mesa Az on the dates of March * - March** ****. We had to check out early because the accommodations were not what was presented on the booking site. The room was not suitable to stay in, there was a lot of police activity.we were woken up in the middle of the night. I was really scared to stay there the rest of the stay. Please refund me for the days of March**th and the **th. Windermere Hotel said to contact them to confirm that we checked out early. My booking ID ********** . Thanks Ronda Weishaar. Please contact me at ***-***-****. I just also what to let you know that it took me a couple of days to find the right information to email you. Please get back to me as soon as possible. I would like to talk to somebody in person.
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Agoda

Customer service issue
Reported by GetHuman2472837
Mar 13th, 2019 - 5 mons ago
I have an issue with Agoda too
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Seen by 4 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman2472837 started working on this issue
Mar 13th 5:22pm
GetHuman2472837 indicated the issue is not fixed yet.
Mar 13th 5:24pm