Dear Sir * Madam,**Refer the below hotel booking through booking.com.**I have booked th...

GetHuman2468975's customer service issue with Agoda from March 2019

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The issue in GetHuman2468975's own words
Dear Sir * Madam,**Refer the below hotel booking through booking.com.**I have booked the hotel room at Hotel Citymax Bur Dubai and paid through my credit card.(** - ** Feb, ****)**But when reached the hotel, they informed me that no rooms are available and it is not possible to get another room.**With great difficulty, Mr Firoz manage to check in some other hotel.**Now, I request you to kindly arrange to refund the money paid to you for hotel room booking and oblige.**Regards,**Alisaeid*Aim Events*Mumbai*Mob-********** * *************----- Forwarded Message -----*From: Firoz H NAQVI ******@***.com**To: Alisaeid ******@***.com**Sent: Wednesday, March **, ****, *:**:** AM GMT**:***Subject: Fw: Thanks! Your booking is confirmed at Citymax Hotel Bur Dubai****Sent from Yahoo Mail on Android**----- Forwarded message -----*From: "Booking. com" ******@***.com**To: "*****@***.com" ******@***.com**Cc:*Sent: Sun, ** Feb **** at **:***Subject: Thanks! Your booking is confirmed at Citymax Hotel Bur Dubai* Booking.com**Confirmation number: *********************PIN code: ****** ***Payment successful*Awaiting confirmation*Reservation confirmed*Thank you, Firoz*Your reservation status: confirmed*PAID**You've paid Rs. **,*** for your reservation*Guest name and ID at check-in must match the name used to make this booking*Your reservation went through one of our partners. The staff at the property may not know your reservation was made on Booking.com. Please provide this number at check-in:*Check-in number: ***-*********Citymax Hotel Bur Dubai***** **** **** ** ****Al Kuwait Street, Bur Dubai, Dubai, , United Arab Emirates ******* ******, ** ***, (***, )*Citymax Hotel Bur Dubai may not know about your reservation until shortly before your stay. If you have questions contact us.*Citymax Hotel Bur Dubai **** * *** ***** Can't see this map? Click here to view location and directions* Hotel information*View your reservation status online**Your reservation** nights, * room*Check-in*Sunday ** February **** (from **:**)*Check-out*Wednesday ** February **** (until **:**)*Guest name*Firoz Naqvi*Total price*Rs. **,****Important information**You cannot make special requests or changes to your reservation*You cannot request an invoice for this reservation*Non-refundable*This reservation was made with our partner, Agoda*Copyright * ****–**** Booking.com. All rights reserved.*When communicating with your booked accommodation via Booking.com you agree with the processing of the communications as set out in our Privacy Policy.
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Agoda

Customer service issue
Reported by GetHuman2468975
Mar 13th, 2019 - 5 mons ago
I have an issue with Agoda too
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Seen by 13 customers so far
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GetHuman2468975 started working on this issue
Mar 13th 5:21am