Hi! I booked a hotel through your service for my daughter and her friends on March *rd...

GetHuman-ekmul's customer service issue with Agoda from March 2019

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The issue in GetHuman-ekmul's own words
Hi! I booked a hotel through your service for my daughter and her friends on March *rd., booking ID * *********. It was for check in March *th for three nights. On March *th we had to cancel reservations due to a medical emergency. Documentation was provided. **The hotel said because we were within the three day cancellation policy they would refund us for two nights and give us a credit to use for one night in the future.**We have talked to the hotel several times and tried to contact Agoda for our refund and have been unsuccessful thus far.**We are asking your assistance in acquiring our refund.**Reservation were made originally through my daughter's email, Carleydanielle.m@gmail .com,*and under her name Carley Mullins. Paid for by me, Eric Mullins, ***-***-******Please let us know how to get our refund asap!
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Agoda

Customer service issue
Reported by GetHuman-ekmul
Mar 12th, 2019 - 5 mons ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-ekmul started working on this issue
Mar 12th 6:03pm
GetHuman-ekmul indicated the issue is not fixed yet.
Mar 12th 6:13pm