Booking ID -**********Dear Agoda,**We have made a booking for my Father Mohammed TT at...

GetHuman-hennacc's customer service issue with Agoda from March 2019

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Booking ID -**********Dear Agoda,**We have made a booking for my Father Mohammed TT at Olive Eva Hotel in Cochin from March ** checking out on March **. I am based out in Canada, and used my credit card ending **** to make the booking online and my parents are based in India and this booking is for a Hotel in India. Now we have received an email from Agoda saying that the booking has been cancelled and we are not sure about the exact reason, we tried to speak to a customer advisor from Agoda and they are not of any help unfortunately. This is really disappointing, either you can contact me on my Canadian number at ***-***-**** if you require any additional information and let us know what's going on. I will make sure that I will post your reviews online if this is not resolved immediately.**Thanks,**Ziyad Kamookagath*A frustrated customer
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Agoda

Customer service issue
Reported by GetHuman-hennacc
Mar 12th, 2019 - 5 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-hennacc started working on this issue
Mar 12th 2:13pm
GetHuman-hennacc indicated the issue is not fixed yet.
Mar 12th 2:18pm