Hello,*My name is Gregory M. Kelley in Liberty South Carolina USA. I booked from your s...

GetHuman-gmkohmss's customer service issue with Agoda from February 2019

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The issue in GetHuman-gmkohmss's own words
Hello,*My name is Gregory M. Kelley in Liberty South Carolina USA. I booked from your site last week booking ID ********* for Friday Feb **nd, **** for ONE NIGHT* *NEXT.....I arrived to the Hampton Inn around *pm on ******* and The Hampton did NOT have a room for me!!!! I was very upset because the Hampton Inn did not have my booking.....also the hotel was TOTALLY FULL!! ALSO.....I get home to find the Hampton charged me $***.** for the room in which I never slept in EVER!!! I want a refund IMMEDIATELY FROM YOU!! I GAVE AGODA MY CREDIT CARD NUMBER ending in **** and it was my current Mastercard Debit card. I had to find another hotel last Friday night nearby thankfully due to the help of Brian Meister at the front desk of the Hampton Inn in Columbia, South Carolina. It was NOT their fault.....it was AGODAs fault for this it appears and the Hampton has seen this problem in the past many times per management!! Please call me at ***-***-**** cell or ***-***-**** landline!!! I tried to call you but got a Romanian voicemail. We speak English and Bulgarian in our home only........please have someone call that speaks ENGLISH!! I need help on this now.......not later!! I"m calling my bank and police tomorrow if I don't hear from you. *THanks*Gregory M. Kelley**** Katherine Lane*Liberty, South Carolina ***** USA******@***.com
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Agoda

Customer service issue
Reported by GetHuman-gmkohmss
Feb 27th, 2019 - 3 mons ago
I have an issue with Agoda too
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GetHuman-gmkohmss started working on this issue
Feb 27th 10:54pm
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Feb 27th 10:56pm