Hi there, *On February **, **** I made a room booking in the afternoon (around **:**) t...

GetHuman-phoebewo's customer service issue with Agoda from February 2019

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The issue in GetHuman-phoebewo's own words
Hi there, *On February **, **** I made a room booking in the afternoon (around **:**) through Agoda. The hotel’s name is Hotel Grand Central, located on ** Orchard Road, Orchard, Singapore. *However, I waited for more than * hours and never got and confirmation email from Agoda so I got on the app to check and there was nothing on “my booking” list as well. *After that I send a message to Grand Central hotel to cancel my booking if there was one. And then I chose another hotel, which is called Link hotel, to book a room. Everything was done clean and fast and it was confirmed that I’d be staying at Link hotel.*But it was not until **:** today that I received Grand Central hotel’s answer, saying that my booking WAS CONFIRMED and ALREADY PAID FOR when I told them I wanted to cancel it yesterday. *I am very confused because there was and is nothing on my booking* departed* cancelled list regarding Grand Central hotel. That’s why I need to contact one of your agents. *I can provide you with the booking ID for Grand Central hotel even if the booking was never on my list. *Please contact me right away if you can.*Thank you.

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Customer service issue
Reported by GetHuman-phoebewo
Feb 21st, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 24382 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman-phoebewo started working on this issue
Feb 21st, 2019 8:19am