Before contacting them, items GetHuman2231021 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman2231021's own words
Hi,**My booking of *th April **** done on *th Feb **** (Holiday Inn, Mumbai - Booking ID: *********) was cancelled within few minutes of booking on the same date. I booked for the wrong dates hence had to cancel. However, my card was charged on *th Feb **** for that booking in full.*Pls let me know how did that happen when it was on free cancellation. Also, pls provide me with the refund asap since my credit card will charge interest on that amount soon.
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